Amber Conger
Indianapolis,Indiana
Summary
Goal-oriented Human Resources Specialist with 5 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
9
9
years of professional experience
Work History
Talent Acquisition Specialist
City Of Indianapolis
04.2023 - Current
- Enhanced candidate experience by implementing a streamlined application process and timely communication.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
- Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within the organization.
- Facilitated internal mobility opportunities through proactive identification of high-potential employees suitable for advancement or lateral moves within the organization.
- Participated in industry conferences and networking events to stay current on talent acquisition trends, best practices, and emerging technologies in the field.
- Managed relationships with external recruitment agencies, ensuring a consistent approach to candidate sourcing and selection while optimizing costeffectiveness.
Administration
Indiana Housing Authority
09.2022 - 04.2023
- Collaborated with senior administration on creation of reasonable budgets for both ongoing and short-term program funding.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Verified resident identity and recorded drug, dosage and administration time using specific forms.
- Demonstrated understanding of networking and system administration concepts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Clerk
United States Postal Service, USPS
09.2020 - 11.2022
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers.
- Streamlined workflow by keeping a clean work environment free from hazards and following safety protocols at all times.
- Maintained positive relationships with carriers, resulting in timely deliveries and pickups.
- Assisted in training new employees on company procedures and safety protocols, contributing to overall staff competency.
State Eligibility Consultant
State Of Indiana
03.2020 - 09.2021
- Streamlined eligibility processes by implementing efficient case management techniques.
- Enhanced customer service quality by providing accurate and timely responses to inquiries.
- Reduced application processing time by optimizing workflow and utilizing electronic document management systems.
- Improved inter-departmental communication by collaborating closely with colleagues and partner agencies.
- Ensured compliance with federal and state regulations through diligent monitoring of program guidelines and case documentation.
- Identified areas for process improvement, implementing strategies that increased efficiency in determining eligibility.
- Maintained updated knowledge on applicable laws, regulations, policies, and procedures related to state benefit programs.
- Managed high caseloads efficiently without sacrificing quality or attention to detail in evaluations.
- Conducted regular audits of case files to ensure proper documentation for compliance purposes.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Escalation Lead
One America
10.2017 - 03.2020
- Resolved escalated customer issues by implementing effective problem-solving strategies and providing efficient solutions.
- Improved team performance by developing and conducting comprehensive training programs focused on escalation management.
- Streamlined escalation processes for faster resolution times, leading to increased customer satisfaction ratings.
- Enhanced internal communication between departments, fostering better collaboration in resolving complex cases.
- Managed high-stress situations with a calm demeanor, prioritizing customer concerns and ensuring timely resolutions.
- Collaborated with cross-functional teams to address systemic issues that led to recurring escalations, resulting in long-term improvements.
- Implemented proactive measures to identify potential escalations, preventing the need for further intervention or additional resources.
- Mentored junior staff members in handling challenging situations, increasing their confidence and expertise in managing tough cases effectively.
- Contributed to the development of company-wide escalation policies and procedures, standardizing processes across all departments.
- Handled sensitive customer information with discretion, adhering to strict confidentiality guidelines while resolving disputes or complaints.
- Served as the primary point of contact for upper management regarding escalated issues requiring immediate attention or intervention from higher-ups within the organization.
- Fostered a positive work environment through open communication, peer recognition, and clear expectations, resulting in increased employee morale and reduced turnover rates.
- Spearheaded initiatives aimed at reducing the overall number of escalated cases by addressing root causes and implementing preventive measures where possible.
- Adapted quickly to changing company policies or procedures related to escalations, ensuring seamless transitions for both customers and team members during times of transition.
Recruiting Coordinator
Spherion Staffing
06.2015 - 09.2017
- Streamlined the recruitment process by implementing an Applicant Tracking System, improving efficiency and reducing timetohire.
- Established strong relationships with hiring managers to understand their specific needs and fill open positions quickly.
- Reduced overall cost-per-hire by negotiating more favorable contracts with external recruiting agencies.
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
- Developed a comprehensive onboarding program for new hires to facilitate a seamless transition into their roles.
- Conducted thorough reference checks on prospective employees to verify qualifications and mitigate potential risks.
- Implemented data-driven strategies to optimize sourcing channels, leading to higher quality candidates and reduced time-to-fill rates.
- Assisted in the development of employer branding materials, showcasing company culture and values to attract top candidates.
- Leveraged social media platforms to engage potential applicants and increase brand awareness among target audiences.
- Spearheaded diversity recruiting initiatives that led to increased representation of minority groups within the workforce.
- Coordinated and attended job fairs to expand company presence and attract qualified candidates for open positions.
- Coordinated incoming job requisitions and applications.
- Assisted with writing job postings and job descriptions for boards.
Education
Bachelor of Science - Human Resource Management
Indiana Wesleyan University
Indianapolis, IN03.2025
Associate of Science - Human Resource Management
Indiana Wesleyan University
Indianapolis, IN08.2023
Skills
- Business Forecasting
- Recruitment Planning
- HRIS
- Employee retention
- Microsoft Office Suite
- PeopleSoft
- Talent Management
- Applicant Tracking Systems
- Salary and Benefits Negotiations
- Global Recruitment
- Organizational skills
- Multitasking capabilities
- Social media recruiting
- Candidate sourcing
- Relationship building
- Attention to detail
- Problem-solving
- Active listening
- Decision-making
- Recruitment marketing
- Adaptability
- Conflict resolution
- New Hire Onboarding
Accomplishments
Yellow Belt
Timeline
Talent Acquisition Specialist
City Of Indianapolis
04.2023 - Current
Administration
Indiana Housing Authority
09.2022 - 04.2023
Clerk
United States Postal Service, USPS
09.2020 - 11.2022
State Eligibility Consultant
State Of Indiana
03.2020 - 09.2021
Escalation Lead
One America
10.2017 - 03.2020
Recruiting Coordinator
Spherion Staffing
06.2015 - 09.2017
Bachelor of Science - Human Resource Management
Indiana Wesleyan University
Associate of Science - Human Resource Management
Indiana Wesleyan University
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