Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Amber Connolly

Amber Connolly

Inverness,FL

Summary

Detail oriented, team player, ability to multitask efficiently, complete tasks. More than 15 years of experience in the service industry both in office and out has taught how to meet and exceed expectations with excellent customer service skills. It is unknown the exact number, but needless to say many types of customers in a large variety of settings were served and collaborated with by myself and team. Realizing that acquiring and maintaining loyal repeat business as well as spreading the word of the business through these loyal patrons is of the utmost importance in every business. Ultimately, the goal is to successfully aid in sales, growth, and overall customer satisfaction. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

FDOH Citrus
03.2020 - 06.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, as well as keeping up with emails. Sometimes as many as 75 emails or more in one day. 30 plus phone calls, faxes, and numerous messages to the director of environmental health who the Administrative Assistant duties were provided for.
  • Maintained clear and concise confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Created locked spreadsheets, shredded what needed to be shred, and had confidential files and folders locked and kept away. Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Delivered stellar customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. All while managing expectations. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. In every employee evaluation this is evident. On a regular basis our customer base would specifically ask for me by name. Knowing that doing so, would get it done. While going to another individual, they may not get the same results
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information. New paperless options were being implemented regularly. The new email, new protocols, more meetings to keep staff on the same page, Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service in the same manner. These are only a few procedures which were identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues. A card when someone least expected but deserved is just one example. Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale. Surveys were often used to get an accurate feel for the team's needs.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed. Getting rid of almost 9 filing cabinets of documents that could be scanned in and recycled or sent to the appropriate state agency. Such as DEP.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success. Volunteered to help with special projects of varying degrees of complexity. Often on weekends we held functions to educate the public on different things such as drowning, water testing, soil science, and water sampling. The administrative assistant was often found in these collaborations.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries. Established administrative work procedures to track staff's daily tasks. Delegating tasks to clerical staff helped this process along.
  • Transcribed and organized information to assist in preparing speeches and presentations. Often times a large responsibility would be to look over, edit, or simply give thoughts on the directors' speeches or Power Point presentations.
  • Negotiated with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. office supply costs, leveraging bulk purchase agreements. Through MFMP this was not an option, but a must.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort All of the ordering of everything to help with this, fell on yours truly.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation. An example would be going above and beyond doing employees travel that was not even my responsibility. On top of what was. Supported supervisory staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines. Worked with inspectors and colleges as well as HR. Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines. One of my job duties was to create and update everyone's position descriptions. An HR duty which became a piece of my PD.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking. Proactively created something to keep track of all inventories, but also always made sure we never ran out of anything without over ordering things, proactively ordering necessary items before depletion to avoid workflow disruptions. Not only in the office but also in each truck. A spreadsheet was invented.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency. With the director we did this on a regular basis with the head of IT in Marion County.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Performed research to collect and record industry data.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Office Manager

Chet's Septic Service Inc.
08.2018 - 03.2020
  • Collecting as well as filling out septic permits, responsible for 100% of the owners schedule, including personal
  • Operating Excel and Word, creating schedules for 3 separate trucks (pump trucks and dump trucks), collecting payment as well as agreements, ATUs, BMAP, answering multiple phone lines, daily invoices and call backs, accounting, making deposits, checking mail, keeping up with accounts payable and receivable, creating permit packets, working with builders as well as owner-builder etc.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Manager

Sauced Hogs BBQ Bar & Grill
04.2015 - 10.2016
  • Created employee schedules and hired, fired and trained new employees
  • Counted drawers at end of shift made deposits to safe; and later deposited to bank
  • Processed payroll and taxes and ensured Restaurant Certifications were up to date
  • Work with Health Inspector for Restaurant Safety Inspections
  • Developed goals for employees, trained and coached staff to reach goals
  • Other duties included cleaning, greeting customers, took orders, filled drinks, communicated with customers ensuring the positive guest experience leading to customer retention.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Server

The Depot
01.2014 - 02.2015
  • Cleaned and maintained a clean work environment
  • Took orders & filled drinks
  • Communicated with customers and kept everyone happy.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Bartender/Server

Lani Kai Inn
02.2013 - 09.2013
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for tourist restaurant with social relevancy and intentionality.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Bartender/Server

Hurricane Charleys
11.2011 - 12.2012
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Completed requisitions to maintain required stock par levels.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for tourist restaurant with social relevancy and intentionality.

Bartender

Lani Kai Inn
04.2010 - 02.2011
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Server, Food

Crackers
11.2009 - 03.2010
  • Greeted guests, took orders and delivered food in a timely manner
  • Assisted with food prep: ensured station was clean
  • Energetic & presentable.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of 15 or so person wait staff who attended to specific needs of countless customers daily for waterfront tourist restaurant with social relevancy and intentionality.

Server, Food

Stumpknockers
02.2005 - 01.2008
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for downtown restaurant with social relevancy and intentionality.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Streamlined order-taking process to minimize wait times for diners.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for tourist restaurant with social relevancy and intentionality.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

High School Diploma -

Citrus High School, Inverness, FL
05.2007


  • GPA 3.8
  • Ranked in Top 25% of class
  • National Honors Society Member
  • Student Key club Member
  • FFA Officer 3 years
  • Elected to seretary for student government
  • cum laude graduate
  • Completed AP course in Biology, Marine Biology, and went to the science academy 2 years away from my high school.

Skills

Over 15 years’ experience in customer service and presentation abilities, Exceptional Customer and client relations and service skills, ability to meet or exceed customers' expectations
Superior communication skills, ability to communicate affectively at all levels Clear and concise Verbal Communication, distinguished at Interacting with others, Professional and mature Internal and External Communications
Willing to try new things, interested in improving efficiency on assigned tasks, Meticulous attention to detail, ensure tasks are completed correctly and on time, Deadline-oriented, Prioritization, Quality assurance, Time Management - Often managed as many as 65 hours per week
Purchase materials, Purchase orders organization, Familiar with MFMP (My Florida Marketplace) While Managing inventories of products or organizational resources ordered
Computer Skills & Proficiency: Microsoft Word, Microsoft Outlook, Microsoft Office Suite, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint Currently sharpening these skills as we speak QuickBooks, and studying iWork just in case go from PC to Mac
Office Management, hiring personnel, Critical Thinking and Complex Problem-Solving, Able to get along well with co-workers to accept supervision Received positive evaluations from previous supervisors, dedicated Team player and or leader Willing to try new things, interested in improving efficiency on assigned tasks, Meticulous attention to detail, ensure tasks are completed correctly and on time, Deadline-oriented, Prioritization, Quality assurance, Time Management - Often managed as many as 65 hours per week, Strong ability to work independently with minimal to no supervision
Direct Administrative Support experience, Schedule Management, Appointment Scheduling, Meeting Arrangements, Scheduling and calendar management, Correspondence Writing, Document Management, Document Control, Confidential Document Control, Staff Management, Supervising staff, Workflow Optimization, Coordination
Records Management Systems, Filing and data archiving, analyzing data to inform operational decisions or activities, Database entry & Data organization, Data Collection, Documentation and Recordkeeping, File Organization, Documentation and control

Additional Information

References Available on Request

Timeline

Administrative Assistant - FDOH Citrus
03.2020 - 06.2024
Office Manager - Chet's Septic Service Inc.
08.2018 - 03.2020
Manager - Sauced Hogs BBQ Bar & Grill
04.2015 - 10.2016
Server - The Depot
01.2014 - 02.2015
Bartender/Server - Lani Kai Inn
02.2013 - 09.2013
Bartender/Server - Hurricane Charleys
11.2011 - 12.2012
Bartender - Lani Kai Inn
04.2010 - 02.2011
Server, Food - Crackers
11.2009 - 03.2010
Server, Food - Stumpknockers
02.2005 - 01.2008
Citrus High School - High School Diploma,

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