Amber Connolly
Fountain Valley,CA
Summary
Self-motivated, dependable. experienced in advocating outreach and engagement services. Demonstrated clinical skills in assessing and obtaining community resources to customize care plans. Commitment and understanding of equal opportunities with diverse and multicultural environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Case Management Coordinator
Sedgwick CMS
Orange, CA
09.2006 - 10.2011
- Defined and applied utilization review methods to guarantee conformance with medical coverage plans.
- Planned and directed nursing services in high-specialized patient care areas in accordance with state and federal guidelines.
- Created and implemented case management programs after analyzing quantitative data about patient intake and discharge.
- Conducted assessments to obtain information for participant-centered plan of care.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Protected patient data in alignment with HIPAA privacy protocols.
- Constructed case notes and comprehensive reports for data entry into Outlook portal.
- Determined functional status, activity, acuity and self-management levels to make proper care referrals.
- Day to day operations: heavy phone calls, demographic preparation, maintain medical and department records, attend special events as required, communicate with attorneys, patients, medical providers and vendors, schedule clinic appointments, respond to subpoenas and case status.
- Collaboration with other nurse case coordinators for seamless process flow.
- Performed quality assurance review of reports. Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards.
- Assisted in resolution of customer, patient complaints and quality assurance issues as needed.
Assistant Office Manager
TMC Enterprises
Orange, CA
09.2004 - 09.2006
- Collected and coded various documents to prepare for filing, storage and processing.
- Monitored office inventory to maintain supply levels.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH04.2023
Rio Hondo College
Whittier, CA2022
Some College (No Degree) - Criminal justice/911 Dispatch
Golden West College
Huntington Beach, CASkills
- Client Meetings
- Grant Writing
- Community Outreach
- Customer Support and Assistance
- Research and Facts Collecting
- Effective Customer Communication
- Reliable & Trustworthy
- Microsoft Office
- Team Management
- Conflict Resolution
- Active Listening
- Problem Resolution
- People Skills
- Computer Skills
- Data Management
- Organizational Skills
- Critical Thinking
- Friendly, Positive Attitude
- Flexible Schedule
Timeline
Case Management Coordinator
Sedgwick CMS
09.2006 - 10.2011
Assistant Office Manager
TMC Enterprises
09.2004 - 09.2006
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Rio Hondo College
Some College (No Degree) - Criminal justice/911 Dispatch
Golden West College