Amber Connor
Madison,WI
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Bus Driver
Ho Chunk Nation Youth Services
Baraboo , WI
04.2017 - 02.2021
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Maintained WI driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Intake Specialist
Energy Services of Wisconin
Baraboo , WI
08.2015 - 02.2017
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Processed paperwork, obtained billing forms and secured confidential information.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Established and maintained correspondence systems to manage information requests and distribution.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Remote Customer Service Representative
Lands End shop your way
Wisconsin Dells , WI
11.2013 - 05.2015
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Antioch High School, Antioch, IL
Illionois, IL06.2003
Skills
- Good work ethic
- Organization
- People skills
- Multitasking
- Relationship building
- Team management
- Troubleshooting
- Call Center Operations
- Customer relations
- Microsoft Office expertise
- Inbound and Outbound Calling
- Promotional support
- Credit card payment processing
- Sales expertise
- Shipping and receiving understanding
- Database entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A mature person is one who does not think only in absolutes, who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the circumstances of life.
Eleanor Roosevelt
Timeline
Bus Driver
Ho Chunk Nation Youth Services
04.2017 - 02.2021
Intake Specialist
Energy Services of Wisconin
08.2015 - 02.2017
Remote Customer Service Representative
Lands End shop your way
11.2013 - 05.2015
High School Diploma -
Antioch High School, Antioch, IL
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