Stacey Castilla
Project Coordinator
Brackettville
Summary
Detail-oriented and results-driven Project Coordinator with extensive experience in supporting engineering teams and managing project workflows. Skilled in coordinating resources, scheduling, and assisting with the planning, execution, and completion of complex engineering projects to meet deadlines and deliver successful outcomes.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Project Coordinator
Rio Grande Electric Cooperative, Inc.
10.2022 - Current
- Assist Project Manager(s) and Engineering & Operations teams with engineering, planning, and project management tasks for overhead and underground electric distribution systems.
- Aid in the analysis, planning, design, installation, inspection, and maintenance of the Cooperative’s electric infrastructure.
- Help develop project plans, cost estimates, rough order of magnitudes, construction schedules, and resource coordination.
- Monitor project progress, support the execution of work orders, aid in conflict resolution, and assists in project workflows to ensure project milestones and deadlines are met.
- Assist in the creation of maps, drawings, visualizations, and data to clearly communicate project scopes, limits, and concepts.
- Facilitate and attend project kickoff meetings regularly, take meeting minutes, and maintain proper documentation of all meeting notes.
Customer Service Representative
Rio Grande Electric Cooperative Inc.
4 2021 - 10.2022
- Answer incoming calls in a prompt, courteous, and efficient manner to ensure customer needs are attended to.
- Possess thorough knowledge of RGEC Tariff, policies and procedures.
- Answer email correspondence from customers in a timely and pleasant manner.
- Secure and review customer documentation throughout project lifecycle.
- Troubleshoot and respond to customer related billing concerns.
- Maintain records of customer interaction via NISC iVUE database.
- Exercises empathy during the customer collections process.
- Greet office visitors in a professional and friendly manner.
- Handle all cash register payments, daily balancing of cash drawer, and facilitating deposits.
- Process all incoming mailed payments via remit.
- Initiate service orders, maintenance requests, and assigned crew members based upon scheduling and resource availability.
- Establish customer work orders and ensure timely completion of project related tasks and milestones to meet the electrical needs of customers.
- Preform research, develop easement(s), and acquire executed signed documentation from customers.
- Reconcile and verify all necessary documents such as staking sheets, as-builts, bill of materials, change orders, and field photos are secured for final work order closeout.
- Conducted training on all aspects of customer service for newly hired representatives.
Project Estimator
AAA Roofing LLC
07.2008 - 4 2021
- Review contracts and administer change orders, as needed.
- Manage certificate of insurance acquisition from insurance agents and dissemination to appropriate personnel.
- Create schedule of values for each project.
- Construct submittal packages with project specific drawings.
- Aid in material acquisition, maintained delivery scheduling, and coordinated with employees and suppliers.
- Maintained communication with architect and general contractor.
- Maintained sensitive and confidential information.
- Request and send bid bonds and payment and performance bonds to fulfill job requirements.
- Coordinate and oversee entire project lifecycle from initiation to closeout.
- Prepare close out documents and warranties.
- Advertising/Marketing assistance, as needed.
Customer Service Representative
AAA Roofing LLC
07.2006 - 07.2008
- Served as the primary point of contact for the company, handling phone inquiries, addressing questions or concerns, and ensuring timely response to customer needs.
- Documented and disseminated messages, ensuring proper communication flow and follow-up on all correspondence.
- Accurately input and update customer information in the company's filing system to ensure data integrity and privacy.
- Track unresolved customer issues and follow up to ensure timely resolution and customer satisfaction.
- Work closely with other customer service representatives, managers, and departments to resolve customer issues and improve processes.
Education
Unfinished Degree -
Sul Ross State University
Alpine, TX 08.2004 - 05.2005
Unfinished Degree -
Southwest Texas Junior College
Uvalde, TX 08.2002 - 05.2004
High School Diploma -
Brackett High School
Brackettville, TX 08.2000 - 05.2004
Skills
Attention to Detail
Service-Oriented
Great Communication Skills
Complaint Resolution
Critical Thinking
Interpersonal Skills
Positive Attitude
Active Listening
Decision Making
Strategic Planning
Certification
OSHA 10
Timeline
Project Coordinator
Rio Grande Electric Cooperative, Inc.
10.2022 - Current
Project Estimator
AAA Roofing LLC
07.2008 - 4 2021
Customer Service Representative
AAA Roofing LLC
07.2006 - 07.2008
Unfinished Degree -
Sul Ross State University
08.2004 - 05.2005
Unfinished Degree -
Southwest Texas Junior College
08.2002 - 05.2004
High School Diploma -
Brackett High School
08.2000 - 05.2004
OSHA 10
Notary Public
CPR/First Aid/AED
Customer Service Representative
Rio Grande Electric Cooperative Inc.
4 2021 - 10.2022
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