Amber Conway

• Implemented student facing "signature experiences" or experiential learning modules for every grade level (9th-12th)
• Communicates and supports approximately 50 students’ postsecondary planning and college admission process, including writing letters of recommendations and reviewing application materials: essays, teacher recommendations, and Common App components
• Partners and collaborate with EL teachers and Special Education teachers to ensure postsecondary planning aligns with transition goals in students’ IEPs and ILPs.

• Administered Institutional Loans while complying with established policies and performed reconciliations, accounts payable/receivable, invoicing, billing, and collections
• Managed the annual disbursement, awarding, and reconciliation of state lottery scholarship budgets
• Participated with the Office of Admissions in traveling to different regions in the country for the annual BU2U recruitment events
• Counseled 2,000+ (per semester) students and parents through the financial aid process rendering eligibility for institutional and state funding

• Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
• Communicated regularly with external partners to ensure alignment of strategies and goals.
• Collaborated with teams across departments to develop effective strategies for executing programs.

• Responded by email, phone, or in person with students regarding being selected for verification
• Input any changes to financial data into the Federal Database to generate updated Estimated Financial Contribution to determine eligibility and aid for awarding
• Counseled and educated both prospective and current Belmont student and families regarding the financial aid process

• Corresponded with students, parents and financial aid administrators regarding missing items needed to ensure completed Tennessee Hope Scholarship and Tennessee Promise appeal packets for review
• Generated and disseminated monthly Tennessee Education Lottery Scholarship (TELS) reports regarding eligible and paid students
• Responded personally and accurately to all TELS inquiries via phone or e-mail from students, parents, and financial aid administrators in a timely manner
• Administered the application, certification and payment processes concerning the STEP UP Scholarship

• Assisted program coordinators with scholarship applications for Minority Teaching Fellows (MTFP), Tennessee Teaching Scholars (TTSP), and Tennessee Graduate Nursing Loan Forgiveness Program (GNLFP) and collect required documentation and correspondence
• Reconciled e*GRandS reports to eliminate duplicate accounts by correcting erroneous information
• Other duties as assigned

• Answered, screened and processed high volume of admission, registrar and student accounts calls daily with call management system and web-based communications.
• Navigated through Elluician Banner system to review information and respond appropriately to callers.
• Provided support in managing office duties within the call center

• Provided individual counseling with a case load of 3-5 individuals and 1-2 intakes per week typically addressing self-esteem, healthy relationships, goal setting, time management, and codependency
• Maintained clinical records in accordance with the Center's procedures
• Assisted in the facilitation of psycho educational programming and events