Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Cook

Lyons,OR

Summary

Dynamic professional with extensive experience at Safeway, excelling in cash handling and customer relationship management. Proven track record in training employees and enhancing customer satisfaction through effective problem-solving and leadership. Recognized for maintaining accurate inventory levels and fostering a collaborative team environment, ensuring operational efficiency and exceptional service delivery.

Overview

3
3
years of professional experience

Work History

All Purpose Clerk

Safeway
Stayton, Oregon
09.2022 - Current
  • Operated cash register, processed transactions, and managed customer payments efficiently.
  • Assisted customers with inquiries and provided excellent service throughout store.
  • Handled returns and exchanges, addressing customer concerns professionally and promptly.
  • Supported management by training new clerks on operational procedures and best practices.
  • Monitored inventory levels, reported discrepancies, and assisted in ordering supplies as needed.
  • Performed opening and closing procedures according to established guidelines.
  • Performed additional duties as assigned by management.
  • Managed customer inquiries and complaints in a professional manner.
  • Responded to customer concerns and conveyed details about results.
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
  • Contributed to team effort by accomplishing related results as needed.
  • Provided administrative support including data entry, typing documents, filing paperwork.
  • Resolved customer complaints in a polite manner while ensuring satisfaction at all times.
  • Processed payments accurately and efficiently using cash registers, credit card machines and POS systems.
  • Ordered office supplies when necessary to maintain adequate supply levels.
  • Maintained cleanliness of store by performing various duties such as sweeping, mopping, dusting.
  • Handled customer returns and exchanges according to company policy while maintaining excellent customer service.
  • Answered incoming calls promptly and professionally to provide assistance or transfer calls accordingly.
  • Operated office equipment such as photocopier, fax machine, scanner for internal use.
  • Communicated with customers and employees to answer questions or explain information.

Admin Coordinator

Safeway
Stayton, Oregon
04.2024 - 02.2025
  • Assisted in training new employees on company policies and procedures.
  • Executed customer service initiatives to enhance shopper experience and satisfaction.
  • Maintained accurate records of transactions and inventory discrepancies for review.
  • Organized team events to promote a positive work environment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees in handling difficult or complex problems.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Managed inventory levels and ordered supplies to maintain stock availability.

Education

GED -

Linn-Benton Community College
Albany, OR
10-2020

Skills

  • Cash handling
  • Customer assistance
  • Inventory management
  • Point of sale
  • Data entry
  • Customer relationship management
  • Employee training
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Leadership skills
  • Filing systems
  • Research
  • Database maintenance
  • Proofreading documents
  • Cash management
  • Handling payments
  • Information security
  • Prioritization
  • Customer satisfaction
  • Bookkeeping
  • Peer relationships
  • Correspondence writing
  • Administrative tasks
  • Confidentiality
  • Supply tracking
  • Telephone etiquette
  • Spreadsheet development
  • Scanning and copying
  • Document archiving
  • Professionalism
  • Flexible and adaptable
  • Reliability
  • Problem-solving aptitude
  • Effective communication

Timeline

Admin Coordinator

Safeway
04.2024 - 02.2025

All Purpose Clerk

Safeway
09.2022 - Current

GED -

Linn-Benton Community College