Amber Cook
Virginia Mason Franciscan Health/Common Spirit
Tacoma,WA
8
years of professional experience
Experienced healthcare administrative professional with a strong background in patient access, scheduling, and financial counseling. Skilled in Medicaid, Medicare, insurance verification, and HIPAA compliance. Brings calm problem-solving, accurate documentation, and team collaboration to support efficient patient flow and positive service.
Work History
Patient Financial Counselor
3 Months- Reviewed accounts for Medicaid, charity care, and other assistance programs to support financial clearance.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
Patient Advocate Representative
8 Months- Assisted patients with registration, insurance verification, and account updates using patient access systems.
- Resolved billing inquiries by explaining charges, payment options, and financial assistance resources.
- Applied HIPAA and patient privacy standards when handling sensitive information and account details.
- Supported patient-centered service by delivering courteous communication and maintaining accurate documentation.
- Worked effectively with staff from all departments to coordinate resolutions.
- Advocated for patient rights and access to support resources in healthcare settings.
Administrative Assistant 11
1 Year 6 Months- Coordinated calendars, meetings, and appointment schedules to support daily administrative operations.
- Managed phone calls, emails, and correspondence with patients, staff, and external partners.
- Prepared, organized, and maintained confidential records, forms, and documentation for department workflows.
- Supported providers and care teams with scheduling, follow-up tasks, and timely communication.
- Assisted with Microsoft Office tasks, including Word, Excel, and Outlook, for routine administrative support.
- Processed requests, routed documents, and tracked action items to keep office operations moving efficiently.
- Entered and updated data in electronic systems with strong attention to accuracy and completeness.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Patient Access Specialist
2 Years 6 Months- Registered patients accurately, capturing demographics, insurance, and guarantor information in Epic.
- Verified eligibility and benefits, resolving coverage questions before appointments and procedures.
- Scheduled appointments, coordinated referrals, and maintained timely patient flow across departments.
- Obtained prior authorizations and coordinated with payers to support compliant access to care.
- Collected point-of-service payments, explained financial responsibilities, and updated accounts receivable records.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record.
- Collected and validated patient demographics and insurance information.
Scheduling Coordinator
2 Years 6 Months- Coordinated provider schedules, balancing appointment demand with clinical availability and workflow priorities.
- Managed patient scheduling changes, rescheduled cancellations, and maintained accurate appointment records in scheduling systems.
- Trained new staff on scheduling procedures, system navigation, and service expectations.
- Communicated with patients, clinics, and care teams to resolve scheduling conflicts and access issues.
- Collaborated with departments to streamline referral coordination and reduce appointment delays.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
Education
Associate of Applied Science - Medical Billing And Coding
- Honoree of GPA 3.7
Skills
Claims processing
Medicaid
Medicare expertise
Healthcare regulations
HIPAA compliance
Scheduling skills
Patient account management
Documentation skills
Calm under pressure
Problem resolution
Problem-solving
Problem resolution abilities
Crisis communication
Task prioritization
Organizational skills
Patient registration
Calm under pressure
Problem-solving
Timeline
Patient Financial Counselor
Virginia Mason Franciscan Health/Common Spirit
07.2026 - CurrentRead More
Patient Advocate Representative
Virginia Mason Franciscan Health/Conifer
11.2025 - 07.2026Read More
Administrative Assistant 11
Virginia Mason Franciscan Health/Common Spirit
05.2024 - 11.2025Read More
Patient Access Specialist
Virginia Mason Franciscan Health/Common Spirit
11.2021 - 05.2024Read More
Scheduling Coordinator
Multicare Care/Tacoma General
03.2019 - 09.2021Read More
Heald College
Associate of Applied Science from Medical Billing And Coding
Read More