Amber Cooper
Knoxville,TN
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
20
20
years of professional experience
Work History
Cleaner
Owner Cleaner
06.2012 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.
- Assisted with event setup and teardown, ensuring clean venue spaces for all attendees.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Streamlined cleaning processes with the implementation of more efficient tools and equipment as needed within the industry''s best practices framework.
- Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
- Collaborated effectively with other departments to ensure seamless coordination and meeting essential deadlines for facility maintenance requirements.
- Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Developed and implemented comprehensive cleaning plan for entire building.
- Replaced light bulbs and other electrical fixtures as needed.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Operated buffers and burnishers to clean and polish floors.
Teacher /Assistant
Knox County Board Of Education
08.2007 - 05.2010
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Contributed to increased student success by providing one-on-one support for struggling learners.
- Streamlined communication between parents and teachers through timely updates on student progress and achievements.
- Supervised students on field trips for safety and proper behavior in public settings.
- Graded assignments and reported individual progress to teacher.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Completed daily reports on attendance and disciplinary performance.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Insurance Agent Assistant
Brown Insurance
02.2004 - 01.2006
- Enhanced customer satisfaction by efficiently addressing and resolving insurance-related queries.
- Assisted agents in generating new business leads for increased policy sales.
- Streamlined policy application processes for faster turnaround times and higher approval rates.
- Provided exceptional customer service by promptly responding to inquiries, resulting in high retention rates.
- Coordinated with underwriters to facilitate timely and accurate policy issuance for clients.
- Conducted thorough research on various insurance products, staying up-to-date on industry trends and offerings.
- Managed office administrative tasks such as filing, data entry, and correspondence management to maintain an organized workspace.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Central High School
Knoxville, TN05.1997
Skills
- Chemical Handling
- Housekeeping
- Waste Management
- Quality Assurance
- Hazardous Material Handling
- Disinfection Practices
- MSDS Documentation
Accomplishments
- Achieved by complete daily with accuracy and efficiency.
- Achieve by introducing goggle calender for daily tasks.
- Supervised team of 2 staff members.
- Resolved issues during guests stay
- Managed and maintained properties daily
- Scheduled Cleanings
- Managing that ever stay is a pleasant experience . Keeping up to date on all trends and home decor .
stay at home mother
I was a stay at home mother on and off for 18 years . I have four children ages ranging for 20's down to high school age . I chose to be a stay at home mother so my kids could not go to after care and to focus on getting them where they need . It was a big sacrifice for me as a mother, but
stay at home mother
I was a stay at home mother for 15 years and worked on and off throughout those years . Being a stay at home mother was a huge sacrifice for me and putting a hold on my carrier .One of the biggest sacrifices was not being able to have work experience , but the experience I had being a stay at home mother was worth it all . I volunteered in fundraising for the elementary school and middle school . When my boys played sports I would volunteer as team mom and organizing all team fundraising . When my children started thigh school I took over the booster club and helped for more then 8 years , That was a huge job itself . The most experience for me was working in and with the community.
Additional Information
My biggest fault is doing nothing ... I love to be around others and always up for challenges.
Timeline
Cleaner
Owner Cleaner
06.2012 - Current
Teacher /Assistant
Knox County Board Of Education
08.2007 - 05.2010
Insurance Agent Assistant
Brown Insurance
02.2004 - 01.2006
High School Diploma -
Central High School