Summary
Overview
Work History
Education
Skills
Timeline
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Amber Copeland

Hartford,CT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals who is currently seeking a managerial role in Transportation.

Overview

11
11
years of professional experience

Work History

Vendor Account Manager

Medical Transportation Managerment
02.2020 - Current


  • Evaluated potential risks associated with new vendor partnerships through thorough due diligence before finalizing contracts or agreements.
  • Initiated regular performance review discussions with vendors, ensuring adherence to agreed-upon service level agreements and fostering continuous improvement.
  • Collaborated with cross-functional teams to optimize vendor operations, ensuring on-time pickups and quality of transportation services.
  • Analyze data to forecast demand in MTM's Provider Transportation Network to ensure proactive adjustments are made through Quality and Supply.
  • Negotiated favorable contract terms with vendors, resulting in cost savings and stronger relationships.
  • Review contract requirements with vendors.
  • Demonstrate and promote the core values of the company with professional excellence
  • Enhanced existing vendor base by maintaining regular communication and nurturing long-term partnerships.
  • Coordinated with vendors on credentialing requirements to stay compliant within scope of contract demand.

Transportation Dispatcher

Veyo Logstics
07.2019 - 02.2020
  • Scheduled and dispatched Transportation Companies/Independent Contractors to Pickup locations within the State of Connecticut for Non-Emergency Medical Transportation.
  • Built professional relationships with Transportation Providers through oral and written communication to ensure all same day trips were accommodated.
  • Delivered exceptional customer service to individuals contacting company's dispatch center for support and assistance.
  • Entering trip request with accuracy.
  • Provided members with ETA's and information regarding their impending transportation request.


Call Center Lead

LAZ Parking
04.2017 - 06.2019
  • Streamlined call center operations for improved productivity and reduced wait times.
  • Delivered consistent high-quality service by closely monitoring team performance metrics.
  • Retained valued customers by providing excellent service recovery in challenging situations involving complaints or dissatisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns.

Front Desk Receptionist

Kiddie Academy
01.2016 - 04.2017
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Streamlined office operations for improved productivity with effective organization and communication skills.

Assistant Manager

Subway Restaurant
08.2013 - 01.2017
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.


Data Entry Clerk

CREC
09.2013 - 06.2015


  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.

Teaching Assistant

YWCA USA
09.2015 - 01.2016

Ambassador

Noodles & Company
11.2020 - 02.2021
  • Ringing orders for customers
  • Keeping restaurant clean by mopping, sweeping and emptying trash
  • Stocking.

Education

BBA - Organizational Leadership

Southern New Hampshire University
Manchester
12.2024

Administrative Office Professional Certificate -

American Institute of Business
West Hartford, CT
01.2019

Associate's - Liberal Arts & Sciences

University of Hartford
West Hartford, CT
05.2016

High School Diploma -

Metropolitan Learning Center
01.2014

Skills

  • Relationship Management

  • Vendor Negotiations

  • Cost Analysis

  • Forecasting

  • Multitasking

  • Account Management

  • Problem-solving

  • Relationship Building

  • Time Management

  • Task Prioritization

  • Analytical Skills

  • Adaptability and Flexibility

Timeline

Ambassador

Noodles & Company
11.2020 - 02.2021

Vendor Account Manager

Medical Transportation Managerment
02.2020 - Current

Transportation Dispatcher

Veyo Logstics
07.2019 - 02.2020

Call Center Lead

LAZ Parking
04.2017 - 06.2019

Front Desk Receptionist

Kiddie Academy
01.2016 - 04.2017

Teaching Assistant

YWCA USA
09.2015 - 01.2016

Data Entry Clerk

CREC
09.2013 - 06.2015

Assistant Manager

Subway Restaurant
08.2013 - 01.2017

BBA - Organizational Leadership

Southern New Hampshire University

Administrative Office Professional Certificate -

American Institute of Business

Associate's - Liberal Arts & Sciences

University of Hartford

High School Diploma -

Metropolitan Learning Center

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