Amber Corkery
Orange City,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and management roles at Foundever and Fire On The Bayou. Excelled in resolving high-stress situations and enhancing customer loyalty through empathetic service. Demonstrated proficiency in data entry and prioritization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Foundever
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Restaurant Manager
Fire On The Bayou
02.2019 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
High School Diploma -
North Linn High School
3033 Lynx Dr. Coggon, IA05.2001
Skills
- Customer Service
- Active Listening
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Product Sales
- Prioritization
- Professional telephone demeanor
- Product Knowledge
- Data Collection
Timeline
Customer Service Representative
Foundever
06.2024 - Current
Restaurant Manager
Fire On The Bayou
02.2019 - 05.2024
High School Diploma -
North Linn High School