Amber Corry
Deforest,WI
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
16
16
years of professional experience
Work History
Sr Manager-Customer Care Quality
Exact Sciences Corp
Madison, WI
12.2018 - Current
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Established effective communication channels between different departments within the organization.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Developed and implemented strategic business plans to drive growth and profitability.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Coordinated with marketing to develop branding and promotional strategies.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
Project Manager
PPD
Madison, WI
07.2016 - 12.2018
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Managed multiple projects with competing deadlines simultaneously.
- Advised other departments on best practices related to managing large-scale projects.
- Developed and maintained project plans, timelines, and budgets.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Led meetings with internal team members, consultants and contractors.
Manager-Client Services
Covance Food Solutions
Madison, WI
06.2008 - 05.2016
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Master of Science - I/O Psychology
UW Oshkosh
Oshkosh, WI05-2008
Bachelor of Arts - Psychology
UW Stevens Point
Stevens Point, WI05-2003
Skills
- Strategic Planning
- Business performance management
- Resource Allocation
- Talent Development
- Data Analytics
- Cross-Functional Collaboration
- Operations Planning
- Influencing and negotiating
- Organizational improvement
- Human Resources Management
- Data-driven decision-making
- Operations Management
- Cross-Functional Communication
Accomplishments
- ICMI Presenter: Evolution of Quality Teams, Complementing Human Support With Technology.
- UWEBC Presenter: Frontline Team Engagement
Timeline
Sr Manager-Customer Care Quality
Exact Sciences Corp
12.2018 - Current
Project Manager
PPD
07.2016 - 12.2018
Manager-Client Services
Covance Food Solutions
06.2008 - 05.2016
Master of Science - I/O Psychology
UW Oshkosh
Bachelor of Arts - Psychology
UW Stevens Point