Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Amber Cortez

Sunnyvale,CA

Summary

Personable and dependable customer service professional with a strong background in fast-paced hospitality environments. Proven ability to excel in multitasking roles as a server, host, bartender, and trainer while consistently delivering exceptional guest experiences. Recognized for training new hires, implementing effective upselling strategies, and supporting inter-location operations, all while fostering strong relationships that lead to repeat clientele. Passionate about making a meaningful impact through effective communication, professionalism, and positive energy. Eager college student looking to apply a people-first approach to enhance customer satisfaction and retention in a dynamic role.

Overview

3
3
years of professional experience

Work History

Server

Gen Korean BBQ
10.2022 - Current
  • Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods.
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience.
  • Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency.
  • Communicated effectively with team members to coordinate table assignments for efficient seating arrangements.
  • Handled cash transactions accurately using POS system while providing friendly interactions with customers.
  • Adhered to all food safety regulations to ensure the health and well-being of customers.
  • Demonstrated strong problem-solving skills by resolving issues related to food quality or service promptly and effectively.
  • Assisted in training new team members on menu items and service standards to ensure consistency.
  • Increased weekly food and alcohol sales by 5-10% for several consecutive months through expert knowledge and effective promotion of new menu items.
  • Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.

Education

Bachelor of Science - Kinesiology

San Jose State University
San Jose, CA
06-2028

Skills

  • Team leadership
  • Customer service
  • Flexible problem-solving
  • Food service management
  • Food safety practices
  • Effective communication
  • Fluent in two languages
  • Effective multitasking
  • Cash management
  • Effective customer engagement
  • Consistent work performance

Languages

Spanish - Fluent

Timeline

Server

Gen Korean BBQ
10.2022 - Current

Bachelor of Science - Kinesiology

San Jose State University

Similar Profiles

CREATE PROFILE
Amber Cortez