Summary
Overview
Work History
Education
Skills
Timeline
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Amber Cosby

Kerrville,TX

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

18
18
years of professional experience

Work History

Visitor Center Manager

Kerrville Convention & Visitors Bureau
01.2014 - 01.2024
    • Greet visitors and provided accurate information, maps, and other tourism literature as needed
    • Answered phones
    • Assisted with day-to-day operations, working efficiently and productively with all team members.
    • Proved successful working within tight deadlines and a fast-paced environment.
    • Adaptable and proficient in learning new concepts quickly and efficiently.
    • Self-motivated, with a strong sense of personal responsibility.
    • Fulfilled daily tourism mail and bulk mail inquiries.
    • Maintain and stock office supplies and brochures.
    • Operate all office equipment and knowledge in MS Office programs.
    • Assumed responsibility for weekend staff and supervision of volunteers.
    • Prepared month-end and year-end reports.

Front Office/Receptionist

Franklin Clinic
02.2012 - 10.2013


  • Completed all tasks in compliance with company policies and procedures.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected cash, check, and credit card payments, processed transactions and updated relevant records.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.

Oral Surgery Assistant

Dr. Richard Montgomery
11.2010 - 02.2011
    • Collaborated with surgeon to develop customized treatment plans that met individual patient needs.
    • Promoted exceptional patient experiences from initial contact through post-operative followups.
    • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
    • Exposed, developed and mounted dental x-rays.
    • Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
    • Assisted in complex procedures, demonstrating advanced knowledge of oral surgery techniques.
    • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
    • Scheduled and confirmed patient appointments.
    • Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
    • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
    • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
    • Verified patient insurance eligibility and benefits.

Grocery Checker

HEB Grocery Store
07.2008 - 11.2010
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated flexibility in work schedule by covering shifts as needed or staying late to complete necessary tasks when required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Increased customer satisfaction by efficiently scanning and bagging groceries in a timely manner.

Oral Surgery Assistant

Dr. Richard Montgomery
10.2005 - 04.2008
  • Same as above.

Education

High School Diploma -

Verdugo Hills Senior High School
Tujunga, CA

Registered Dental Assistant - Dental Assisting

Bryman College
Woodland Hills, CA

Skills

  • Customer Service
  • Data Entry
  • Attention to Detail
  • Clerical Support
  • Dependable and Responsible
  • Good Telephone Etiquette
  • Friendly, Positive Attitude
  • Excellent Communication

Timeline

Visitor Center Manager

Kerrville Convention & Visitors Bureau
01.2014 - 01.2024

Front Office/Receptionist

Franklin Clinic
02.2012 - 10.2013

Oral Surgery Assistant

Dr. Richard Montgomery
11.2010 - 02.2011

Grocery Checker

HEB Grocery Store
07.2008 - 11.2010

Oral Surgery Assistant

Dr. Richard Montgomery
10.2005 - 04.2008

High School Diploma -

Verdugo Hills Senior High School

Registered Dental Assistant - Dental Assisting

Bryman College

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Amber Cosby