Amber Cotton
Atlanta,Georgia
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
7
7
years of professional experience
Work History
Branch Manager
One Main Financial
02.2023 - Current
- Lead staff of 7 personnel while achieving team sales and customer satisfaction goals.
- Growing the market through networking, leads, and referral generation.
- Evaluating performance and providing appropriate coaching and training as necessary.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Branch Manager
Truliant Federal Credit Union
12.2021 - 12.2022
- Managing the operations of the financial institution.
- Developing staff and attaining sales goals, delivering customer service, and growing the location's revenues.
- Partnered with other sales consultants to maintain exceptional level of expertise of products and services to ensure growth of market.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Submitted loan applications to underwriter for verification and recommendation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Branch Operations Manager
Synovus
06.2019 - 04.2021
- Ensured adherence to banking policies and procedures concerning all banking functions
- Prepared work schedules and prioritized work
- Answered questions and resolved difficult or complex problems presented by all staff
- Examined reports from tellers daily transactions daily for accuracy
- Preformed a variety of teller and leadership duties involving a minimum staff of three
- Ensured compliance with operational, security, and audit procedures and timely completion of all audit tasks
- Responsible for fraud loss research and processing of charge offs.
Service Manager
Wells Fargo
12.2016 - 06.2019
- Coached team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service goals.
- Prepared work schedules and prioritized work.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
Education
Business Management -
Liberty University
Lynchburg, Virginia05.2020
Skills
- Business Development Expertise
- Financial Oversight
- Process Improvement
- Employee Development
- Coaching and Mentoring
- Branch Operations Management
Timeline
Branch Manager
One Main Financial
02.2023 - Current
Branch Manager
Truliant Federal Credit Union
12.2021 - 12.2022
Branch Operations Manager
Synovus
06.2019 - 04.2021
Service Manager
Wells Fargo
12.2016 - 06.2019
Business Management -
Liberty University
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