Amber Cottrell

Social Media Coordinator

Pastor Moses Palmer ministries

Warrior, AL

01.2024 - Current

Content creating, promotional videos. And digital creation. Keeping account secure and running smoothly. Reporting fake accounts and spam accounts. Making sure analytics are showing up in account and numbers are adding up.
Created content calendars to ensure timely delivery of posts, campaigns, and promotions on various social media platforms.
Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
Researched current trends in the industry to identify opportunities for growth through new social media channels.
Collaborated with marketing team members to create engaging content that resonates with target audiences.
Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
Participated in weekly meetings with other departments to brainstorm creative ideas for campaigns across different channels.
Conducted competitive analysis of competitors' social media presence and strategies.
Implemented best practices for optimizing organic reach by leveraging existing relationships with influencers and bloggers.

Hairstylist

Snip N' Clip

Liberty, MO

07.2002 - 12.2010

Greeted customers, answered phones and booked appointments.
Provided consultations to clients about their desired hairstyle and hair care needs.
Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
Performed chemical treatments such as perms and relaxers.
Applied highlights, lowlights or other coloring techniques.
Created updos for special occasions like weddings or proms.
Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Assisted other stylists with busy periods in the salon.
Used thinning shears to remove bulk from the hair or create layers.
Educated clients on proper home hair care maintenance techniques.
Recommended products to clients based on their individual needs.
Upsold additional services when appropriate to increase sales volume.
Demonstrated knowledge of health and safety regulations in the workplace.
Tracked inventory of supplies used for styling services.
Developed relationships with new clients through referrals from existing customers.
Collaborated with other beauty professionals on projects related to hairstyling.
Advised clients on how to maintain their haircuts between visits.
Organized scheduling of appointments throughout the day.
Participated in team discussions regarding marketing strategies for the salon.
Managed cash register transactions during checkout process.
Sanitized workstations and salon equipment to reduce risk of infection.
Pre-booked future appointments to increase repeat business.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
Followed updated techniques to color and treat hair and produce consistent results.
Recommended hair styles to compliment clients' facial features and coloring.
Styled and designed traditional and contemporary hairstyles for men and women daily.
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Mentored new staff to enhance personal growth and increase productivity.
Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
Scheduled client appointments.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Kept work stations clean and sanitized scissors, combs and other styling tools.
Responded to customer inquiries by phone, email and in person.
Operated cash registers to receive payments from patrons.
Ordered, displayed and maintained supplies.
Updated and maintained customer information records and beauty services provided.
Developed new styles and techniques.
Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
Used curlers, rollers and curling irons to press and curl hair.
Bleached, dyed or tinted hair using applicator or brush.
Demonstrated and sold hair care products and cosmetics.
Trained or supervised other hairstylists, hairdressers and assistants.
Shampooed, conditioned and dried hair and scalp or hairpieces.
Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
Combed, brushed and sprayed hair or wigs to set style.
Applied water or setting, straightening or waving solutions to hair.
Massaged and treated scalp using hands, fingers or vibrating equipment.
Shaved, trimmed and shaped beards and mustaches.

Customer Service Manager

Hollywood Video

Liberty, MO

09.1996 - 06.2002

I was in charge of receiving and processing inventory, overseeing customer service reps. Daily deposits and register upkeep. Answering phones, and customers. Also keeping store neat and clean and in order. Also theft prevention.

Summary

Overview

Work History

Social Media Coordinator

Hairstylist

Customer Service Manager

Education

Trade School Liscense -

General Studies

Skills

Timeline

Social Media Coordinator

Hairstylist

Customer Service Manager

Trade School Liscense -

General Studies

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