Amber Coulbourne

• Account Management
• Provide consultative sales and support to customers
• Results-Driven Sales in Aesthetic and Wellness Markets
• Training and coaching new hires in skincare products and red-light therapy devices to ensure sales success and clinical confidence
• Hosting weekly development calls focused on skincare sales strategies and performance optimization
• Creating staff training on aesthetic devices and skincare protocols
• Enhanced digital presence for client practices through SEO optimization, improved Google reviews, and strategic social media management—resulting in measurable patient growth
• Developing and implementing staff KPIs, bonus structures, and incentive programs to drive team performance
• Providing expert-level problem-solving and built strong, lasting relationships with clients in a professional and consultative manner

Performance:

September 2022 – December 2022

• First representative to launch and manage the DMV territory, ramping up sales by 60% in just four months.
• Closed 4 capital laser sales, including a 3-laser deal with a strategic client.

January 2023 – December 2023

• Drove 120% territory growth, generating $1M in revenue and significantly expanding market presence.
• Spearheaded the launch of the LMNT One red light therapy device, generating $200K in the first two months.
• Awarded “Most Ramped-Up Territory” company-wide for exceptional performance.
• Consistently exceeded monthly quota by 15–25%, ranking in the top 5% of the national sales team.
• Prospected and secured 2–3 new skincare accounts per month through cold outreach and in-person visits.

January 2024 – December 2024

• Increased overall territory sales by 45% year-over-year.
• Exceeded monthly quotas by 25–30%, ranking in the top 3% of the sales team nationwide.
• Maintained consistent growth by adding 2–3 new skincare accounts and 2 red light therapy accounts monthly.
• Ranked #1 in the region for all four quarters, generating $1.2M in revenue.
• Promoted to Senior Practice Development Manager, taking on additional responsibilities:
  Training and mentoring new hires
  Leading ride-alongs and weekly development calls
• Selected for the 2025 Leadership Council for leadership, innovation, and top-tier performance.

January 2025 – June 2025

• Continued exceeding quota by 20% monthly in early 2025.
• Achieved half-year sales bonus one month early by closing $82K in skincare sales (vs. $63K target), bringing in 1.3% more revenue than required.
• Actively supporting the launch of Alma’s new skincare line, scheduled for July 2025, through strategic planning and sales enablement.

• Manage a marketing conversion tool for Aesthetic practice while holding a 90% inbound lead for the month of February
• Recently sold 6k in gift cards
• Increased Facebook followers by 157.1% within one month
• Create all social media content, email blast, surveys etc
• While collaborating with the providers push Aesthetic sales and promotions while increasing revenue sales by 3x
• Create and manage multiple SOP’S including patient experience protocol, phone protocol and others Manage all client feedback reviews processes on and regularly promote positive reviews through social media platforms
• Design, order and assemble OVL/OMA promotional material and giveaways
• Oversee all Medical Assistants
• Locate and propose new potential business partnerships (B2B)
• Managed social media execution, including posting updates and engaging with followers Enhanced campaigns with fresh, on-point content targeted to specific brands and consumers
• Assist multiple Physicians with cosmetic treatments

• Worked closely with multiple Physicians
• Gathered government documents
• Vaccinated pediatric patients and educated parents on the government vaccine protocols
• Obtain full vital signs, perform test per Physicians orders

• Implemented therapeutic protocols with multifaceted approaches including positive lifestyle choices, physical therapy, and medications
• Developed complete, accurate, and compliant patient care charts
• Assisted MOHS Surgeons
• Ordered and managed patients’ biopsies
• Assisted Injector’s with treatments
• Assisted surgeons with skin cancer removals