Amber Counts
Toledo,OH
Summary
Dynamic and dedicated professional with experience at Rite Aid Pharmacy, excelling in customer service and team collaboration. Proven leadership and organizational skills enhance workflow efficiency. Adept at problem-solving and fostering positive relationships, I leverage strong communication abilities to support student engagement and promote social development. Committed to achieving exceptional outcomes in every role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Student Aide
Toledo Preparatory Academy Fitness
09.2024 - Current
- Served as a positive role model for students through consistent demonstration of respect, kindness, and responsibility.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom management by maintaining a clean and orderly learning environment.
- Communicated regularly with teachers about individual student needs or concerns to ensure appropriate interventions were implemented promptly.
- Helped maintain accurate records of student attendance, grades, and other relevant information for teacher reference.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enhanced student understanding by providing one-on-one tutoring sessions in various subjects.
- Collaborated with faculty to plan and execute special events, fostering a strong sense of community among students.
- Promoted student success by monitoring progress and providing individualized support as needed.
- Developed rapport with diverse groups of students through active listening skills while offering academic guidance.
- Provided administrative support to educators, streamlining daily processes and increasing efficiency within the classroom.
Sales Associate
Rite Aide
04.2013 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Pharmacy Technician
Rite-Aid Pharmacy
08.2016 - 04.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Education
Certificate - Medical And Legal Office Management
Penta
Holland, OH06.2012
Skills
- Study strategies
- Leadership qualities
- Initiative-taking
- Peer mentoring
- Strong organization
- File management
- Document processing
- Correspondence writing
- Data organization
- Research proficiency
- Student engagement
- Student safety
- File coordination
- Faculty support
- Data gathering
- Administrative support
- Project coordination
- Calendar management
- Note-taking
- Performance improvement
- Student relations
- Attention to detail
- Promoting social and emotional development
- Caring and empathetic demeanor
- Small group support and assistance
- Microsoft office
- De-escalating and resolving conflicts
- Reading and writing support
- Private lessons
- Conflict resolution
- Teamwork
- Problem-solving
- Excellent communication
- Organizational skills
Accomplishments
The accomplishment im most proud in my work history is getting my student aide job. I have always worked customer service and my current job is working with children with special needs. I help aide and support them during school hours to socials and complete tasks that is needed.
Certification
I have a medical and legal certificate and I currently have a substitute license through the state of ohio
Languages
English
Professional Working
Timeline
Student Aide
Toledo Preparatory Academy Fitness
09.2024 - Current
Pharmacy Technician
Rite-Aid Pharmacy
08.2016 - 04.2019
Sales Associate
Rite Aide
04.2013 - 04.2022
Certificate - Medical And Legal Office Management
Penta
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