AMBER COUVDOS
Phoenix,Arizona
Summary
A detail-oriented, passionate, and creative individual with extensive social work and program management experience. Skilled at building relationships with peers, staff, clients, and community organizations.
Overview
18
18
years of professional experience
Work History
Senior Program Manager
Southwest Human Development
11.2022 - Current
- Duties in addition to Interim Senior Program Manager role: Rebuilding the Family Connections/Nurturing Parenting Program-creating new processes, building the case file database (extendedReach) to the specifications outlined by the Arizona Department of Child Safety (DCS)
- Collaborate with finance team to ensure program's budgetary needs are met
- Facilitating weekly reflective supervision and weekly group supervision
- Ensuring evidence-based program fidelity
- Reviewing referrals and identifying family risk factors, needs and strengths
- Editing weekly reports, Comprehensive Family Assessments, Outcome-Driven Service Plans, Evaluation of Change Summaries, and closure reports
- Reviewing and analyzing computer-based assessments, and consolidating the data to present to clients in meaningful way
- Assisting in the research, writing, creating, and implementation of the new Kinship Support Services (KSS) contract
Interim Senior Program Manager
Southwest Human Development
08.2022 - 11.2022
- Facilitated regular, supportive and reflective supervision with managers
- Provided honest and timely feedback to managers to ensure program needs are met
- Conducted quality control reviews-ensured both the HACS and FAS programs were meeting contractual obligations
- Created new procedures, protocols, and documents, in order to meet program needs and improve program functioning
- Monitored and adjusted staff caseloads
- Created monthly team meeting slide deck, and presented information
- Reviewed and edited home assessments and reports
- Hiring-reviewed applicants, facilitated interviews, and onboarded new staff members
- Interfaced with DCS liaisons and staff to facilitate contracted work
- Collaborated with management and staff to create solutions
- Addressed employee performance concerns, and other staff challenges
- Attended community meetings with DCS and other agencies and disseminated information to program staff
- Assisted Assistant Director in program and agency events, collaborated with senior management team and FSS Department to meet agency and department goals
Manager
Southwest Human Development
09.2015 - 08.2022
- Provided regular reflective supervision
- Attended community meetings
- Organized team events in order to build team morale and community connections
- Assigned cases, managed caseloads, reviewed files, attended case staffings
- Edited home assessments, monthly reports, and court reports
- Uploaded reports to DCS Guardian System
- Ensured case files, databases, and other areas are accurate and correct any errors
- Addressed performance concerns, and highlighted staff strengths in order to ensure program success and client satisfaction
- Collaborated with staff yearly to discuss their goals and write performance evaluations
- Attended ongoing trainings
- Managed small caseload to support program and stay updated on home visiting and assessment skills
- Collaborated with management team and Associate Director to assist with program contracts, program goals, program development, and staff planning
- Assisted management team with creating policies and procedures
- Evaluated budget constraints while determining caseloads
- Hiring staff-reviewed resumes, interviewed, called references, and assessed for job fit
Family Counselor-Kinship Stabilization Program
Southwest Human Development
01.2011 - 08.2013
- Provided mental health services for children, families, and couples
- Documented therapy sessions and initial assessments
- Staffed cases with clinical supervisor and staffed cases in group supervision
- Connected families to resources and services to help prevent disruption
- Assisted in implementation of program and created program structure-session plans/organization, referral process, met with program managers to discuss program needs
- Coordinated with Family Support Specialists to discuss family’s needs and strengths
Family Support Specialist
Southwest Human Development
08.2006 - 06.2009
- FSS position also held March 2010-January 2011; August 2013-September 2015
- Wrote home studies, court reports, and monthly supervisory reports for adoptive and kinship families
- Assessed families for placement of children
- Completed monthly home visits for interstate (ICPC) and Arizona cases
- Connected families to community resources
- Ensured child safety and supported families through stressful events
- Participated in community meetings, ongoing trainings, and CFTs/staffings
- Wrote assessments outside typical scope of work, such as guardianship reports and expedited home assessments as needed by program
- Lead adoption-focused Q&As for the program staff, training new staff
- Shared community resources with team
Education
Infant and Toddler Mental Health, Clinical Practice Certification -
Harris Infant And Early Childhood Mental Health Institute
2013
Master of Counseling -
Arizona State University
12.2009
Bachelor of Arts Psychology -
Arizona State University
05.2006
Skills
- Trainings: Child Sexual Abuse Prevention, Family Connections Core and Coaching, Trauma-Informed Care, New Beginnings Program Facilitator, SAFE Home Assessment Practitioner, Facilitating Attuned Interactions (FAN) Training
- Applications: extendedReach Database, Excel, Word, PowerPoint, Qualtrics, Assessing Parenting, UKG, Guardian, and Adobe Pro
Timeline
Senior Program Manager
Southwest Human Development
11.2022 - Current
Interim Senior Program Manager
Southwest Human Development
08.2022 - 11.2022
Manager
Southwest Human Development
09.2015 - 08.2022
Family Counselor-Kinship Stabilization Program
Southwest Human Development
01.2011 - 08.2013
Family Support Specialist
Southwest Human Development
08.2006 - 06.2009
Infant and Toddler Mental Health, Clinical Practice Certification -
Harris Infant And Early Childhood Mental Health Institute
Master of Counseling -
Arizona State University
Bachelor of Arts Psychology -
Arizona State University