Amber Cox
Bostic,NC
Summary
- Accomplished Human Services Professional who is well-versed in day to day functions in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Supervisor
Guardian ad Litem Program
09.2022 - Current
- Responsible for recruiting, screening, training, and supervising community volunteers assigned to advocate on behalf of abused and neglected children whose case are before the District Court.
- Ensuring that child-clients cases move through the court system in a timely and efficient manner
- Preparing and supporting volunteers in their roles.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Assisted with community resources for healthcare and mental health.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
Social Worker Supervisor III
Rutherford County DSS
04.2020 - 09.2022
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- De-escalated stressful situations through individual and family crisis interventions.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with clients by calling and visiting clients' homes.
Social Worker IA&T
Rutherford County DSS
06.2015 - 04.2020
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- De-escalated stressful situations through individual and family crisis interventions.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Signposted resources for improved client and family access to mental health services.
- Assisted clients in identifying community resources and connecting with appropriate services.
Family Advocate
Rutherford County Schools
01.2015 - 06.2015
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Collaborated with families to assist in growth, development and education to increase potential.
- Identified available community resources and programs for families of disabled children.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Developed and implemented programs to support children's mental health and well-being.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
In Home CNA
Carolina Homecare
01.2013 - 01.2015
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Med Tech / CNA
Laurel Woods
01.2012 - 01.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Educated patients and family members on best home care practices for healing and recovery.
- Documented patient information and care activities in electronic health record.
CNA
Oakland Living Center
01.2009 - 01.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and family members on best home care practices for healing and recovery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
I/DD Instructor
Rutherford Life Services
01.2007 - 01.2010
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Supervised daily activities and provided assistance to staff.
- Developed strong, person-centered plans
- Researched community resources and services to provide accessibility and assistance to clients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
Education
Bachelor of Science - Human Services
Gardner Webb University
Boiling Springs, NC12.2014
High School Diploma -
Chase High School
Forest City, NC06.2007
Skills
- Strategic Planning
- Staff Training
- Operational Leadership
- Reporting Requirements
- Document Management
- Staff Development
- Referral Coordination
- Team Oversight
- Training Coordination
Accomplishments
- Completed Leadership Training at Isothermal Community College
- Participated in the 2020 Crimes Against Children’s Conference
- Selected by DSS Management as a Trainer, to train new workers and help them understand the various policies and procedures used to complete their job duties
- Building and Improving Professional Relationships
Capabilities Profile
Energetic and critical thinker who is open minded, self-driven, high integrity, decisive, focused, adaptable and dependable; who excels in problem solving and overcoming new challenges, inspiring others, and engaging target audiences to maximize potential success in:
Social Work
Human Services
Leadership
Self-Management
Empathy
Critical Thinking
Flexing Style
Goal Directed
Tolerance
Active Listening
Direct Others
Team Player
Environmental Change
Counseling
Manage Conflict
Time Management
Inner Strength
Networking
Decision Making
Flexibility
Training
Child Welfare Pre-Services Step by Step: An Introduction to Child and Family Team Meetings Navigating Child and Family Team Meeting; Role of the Facilitator Child Development and the Effects of Trauma CPS In-Home Child Welfare Services Medical Aspects of Child Abuse and Neglect for Non-Medical Professionals Building Awareness and Cultural Competency Legal Aspects of Child Welfare in North Carolina CPS Assessments in Child Welfare Services Connecting with Families; Family Support in Practice Introduction to Substance Abuse for Child Welfare Services Motivating Substance Abusing Families to Change: An Advanced Practice Course Domestic Violence Policy and Best Practice in Child Welfare Responding to Child Sexual Abuse Safety Planning; Prepare Now for the 2017 Changes Child Forensic Interviewing Secondary Trauma: A Course for Child Welfare Services Intake for Child Welfare Services Methamphetamine: What a Social Worker Needs to Know Trauma-Informed Behavior Management for Child Welfare Interviewing Preschool Children: The RADAR JR Forensic Interviewing Model Human Trafficking Permanency Planning Training Stepping into Supervision
Certification
- Certified Nursing Assistant
- Certified Medication Technician
- CPR Trained
- First Aid Trained
- Forensic Interviewing Certified
Timeline
Program Supervisor
Guardian ad Litem Program
09.2022 - Current
Social Worker Supervisor III
Rutherford County DSS
04.2020 - 09.2022
Social Worker IA&T
Rutherford County DSS
06.2015 - 04.2020
Family Advocate
Rutherford County Schools
01.2015 - 06.2015
In Home CNA
Carolina Homecare
01.2013 - 01.2015
Med Tech / CNA
Laurel Woods
01.2012 - 01.2013
CNA
Oakland Living Center
01.2009 - 01.2012
I/DD Instructor
Rutherford Life Services
01.2007 - 01.2010
Bachelor of Science - Human Services
Gardner Webb University
High School Diploma -
Chase High School
- Certified Nursing Assistant
- Certified Medication Technician
- CPR Trained
- First Aid Trained
- Forensic Interviewing Certified
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