Amber Cox
Big Sandy
Summary
Experienced business professional who is highly adaptable and results-oriented professional with a proven ability to thrive in dynamic environments. Adept at identifying and resolving complex issues, leveraging strong analytical and communication skills to achieve objectives. A team player with a passion for continuous improvement and a commitment to delivering high-quality outcomes.
Overview
27
27
years of professional experience
Work History
Development Manager
Victory Ranch Club
05.2022 - 01.2024
- Company Overview: www.Victoryranchutah.com
- Oversee and coordinate during all phases of construction projects, from owner purchase and planning and budgeting to execution and completion, ensuring projects are completed on time, within budget, and to the required quality standards
- Managed multiple construction projects simultaneously, consistently delivering projects on time and within budget, exceeding client expectations
- Implemented project schedules, budgets, and risk management plans, resulting in significant cost savings and improved project efficiency
- Implemented safety protocols and procedures, ensuring that safety protocols are followed at job sites
- Worked closely with internal Development, Sales, Member Services, Maintenance, Housekeeping, and external service teams with ongoing projects or updates
- Coordinated services for clients from contract through construction and post-completion warranty between GCs, Subcontractors, Designers, and internal teams
- Worked with the general contractors, owners, and subcontractors to resolve issues via email, phone, or in person in a timely and efficient manner
- Pre/Post punch list management ensures that projects are completed to the highest standards and ensures all stakeholders are satisfied with the final product
- Facilitated and maintained décor and atmosphere, including furniture, art, and design layouts for all facilities and fractional homes
- Working closely with designers, internal teams, and contractors to arrange approval, deliveries, and staging for new facilities or replacement of inventory per specifications and floor plans
- Familiar with construction management software and tools
- (Bluebeam, Procore)
- Excellent organizational and problem-solving skills
- Strong leadership and communication skills
- Knowledge of construction processes and methods
- Ability to maintain project budgets and schedules effectively
- Experience in managing subcontractors and contractors
- Experience working with designers and homeowners
- Attention to detail and a commitment to quality
- Ability to work under pressure and meet deadlines
- Proficient in Microsoft Office
- Www.Victoryranchutah.com
Residence Club Manager
Victory Ranch Club
05.2020 - 05.2022
- Company Overview: www.Victoryranchutah.com or https://victoryranchresidenceclub.com/
- Oversee the hiring and training of new staff, manage and prioritize day-to-day tasks within the department
- Provide hands-on assistance and support to staff members to ensure operational efficiency
- Supervise and lead a team, fostering a collaborative and productive work environment
- Maintaining and retaining existing members, Recruiting new members, Responding to member surveys, and Addressing member concerns about products and services
- Establishing and maintaining relationships with members
- Respond promptly to emails and phone calls
- Answer questions and assist as needed
- Review and approve, maintain, and update Google Docs, Docusign, Dropbox, and club management software, as well as notify housekeeping and management or other teams as needed
- Manage communications for reservations, courtesy calls, check-out reminder emails, upcoming arrivals, lodging preparations, grocery orders, and club updates
- Maintaining good interpersonal and communication skills
- Welcome new and existing members and guests in person and/or via email
- Worked closely with internal teams - Residence Club, Development, Sales, Member Services, Maintenance, Golf, Outfitters, Food & Beverage, Housekeeping, and external service teams with ongoing projects or updates
- Manage inventory by logging deliveries and processing order requests when inventory is low
- Refresh the cabin's décor and household items weekly or as occupancy allows
- Manage and Dispatch member requests to Housemen, housekeeping, or the correct department to carry out directly as needed
- Performed cabin overview with members prior to and upon their arrival - relay information pertinent to their stay (construction/shutdowns, cancellations, seasonal changes, cabin-related items - TV, Wi-Fi, hot tub, power, development/maintenance/housekeeping interruptions, etc.)
- Manage teams to prepare for arrivals/departures (Housekeeping, Maintenance, Housemen, external services, etc.), including cabin walk-through inspections, maintenance and repairs, cleaning & turnover, luggage and package deliveries
- Develop and/or follow SOPs and assist with updating as needed to keep processes current
- Completing tasks and projects delegated by managers and assisting other departments as business volumes and staff levels permitted
- Performed other duties as required
- Www.Victoryranchutah.com
Homeowner Experience Manager
Sterling Bay - Victory Ranch Club
08.2015 - 05.2020
- Company Overview: Sterlingbay.com/properties/victory-ranch/ or www.Victoryranchutah.com
- Home Development/Construction support and homeowner communications and relationships
- Assisted the Development department in all aspects of both office and field assignments for residential and facilities as assigned
- Worked closely with internal Development, Sales, Member Services, Maintenance, Housekeeping, and external service teams with ongoing projects or updates
- Coordinated services for clients from contract through construction and post-warranty between GCs, Subcontractors, Designers, and internal teams
- Worked with the general contractors, owners, and subcontractors to resolve issues via email, phone, or in person promptly and efficiently
- Pre/Post punch list management ensures that projects are completed to the highest standards and ensures that all stakeholders are satisfied with the final product
- Facilitated and maintained décor and atmosphere, including furniture, art, and design layouts for all facilities and fractional homes
- Working closely with designers, internal teams, and contractors to arrange approval, deliveries, and staging for new facilities or replacement of inventory per specifications and floor plans
- Www.Victoryranchutah.com
Accounting Clerk
Victory Ranch Club
01.2015 - 08.2015
- Company Overview: www.Victoryranchutah.com
- Performed bookkeeping and data entry duties
- Maintain billing systems and cost and payable records
- Performs related work as required
- Www.Victoryranchutah.com
Calibration, Quality Assurance, Technical Support Services
Thermoworks, Inc.
10.2007 - 09.2014
- Company Overview: www.thermoworks.com
- Calibration of Precision Equipment in NIST Traceable Calibration Laboratory
- Laboratory Management of all Lab services, products, lab standards, SOPs, and documents
- Quality Assurance of Products, Repairs, and Calibrations, including Inspection, Corrective Actions, and R&D
- Experience in Domestic and International Vendor Support in Product Development and Improvement
- Data Entry with CRM system (Netsuite), Microsoft Office, and multiple equipment software systems
- Customer Support Services including Software, Technical Support, and Trouble-Shooting via Phone and Email
- Electronics Trouble-Shooting, Repair, and Calibration
- Team Management, Employee Training & Support of Products, Services, Repairs, QA, and Calibration Services
- High Internet & Phone Sales Volume, Identifying individual application needs and requirements with Domestic and International Sales and Service experience
- Domestic and International Logistics Experience
- Professional Office skills; worked closely with all other departments to achieve company goals
- Www.thermoworks.com
Calibration Technician & Lab QA Final Inspection
Fluke Calibration - Hart Scientific Division
03.1997 - 10.2007
- Company Overview: www.hartscientific.com
- Front Office Management with multi-line phone skills, office supply maintenance, and general office skills
- Materials/Purchasing experience with Shipping & Receiving duties and Inventory management
- Customer Support Services assisting customers via phone and email with service needs
- Technical Support Services assisting customers via phone and email with technical products or software
- Sales and Marketing Assistant with entry and maintenance of orders, and team support
- Trade Show & Training Seminar Coordinator, Demo equipment management
- Domestic and International Logistics, including shipment packaging, Invoicing, and Logistics preparation
- Electronics Equipment Repair, troubleshoot and repair of electronic products
- Trained in Danaher Business Systems & Lean Manufacturing
- Www.hartscientific.com
Education
High School Diploma -
Mountain View High School
Orem, Utah05.1996
Management Certificate Program -
University of Utah
Salt Lake City, Utah05.2001
Web Page Development Certificate Program -
Utah Valley Community College
Orem, Utah08.2000
Skills
*Excellent organizational and problem-solving skills
*Strong leadership and communication skills
*Ability to maintain schedules effectively
*Attention to detail and a commitment to quality
*Ability to work under pressure and meet deadlines
*Proficient in Microsoft Office
Timeline
Development Manager
Victory Ranch Club
05.2022 - 01.2024
Residence Club Manager
Victory Ranch Club
05.2020 - 05.2022
Homeowner Experience Manager
Sterling Bay - Victory Ranch Club
08.2015 - 05.2020
Accounting Clerk
Victory Ranch Club
01.2015 - 08.2015
Calibration, Quality Assurance, Technical Support Services
Thermoworks, Inc.
10.2007 - 09.2014
Calibration Technician & Lab QA Final Inspection
Fluke Calibration - Hart Scientific Division
03.1997 - 10.2007
Management Certificate Program -
University of Utah
Web Page Development Certificate Program -
Utah Valley Community College
High School Diploma -
Mountain View High School
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