Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amber Cozza

Brandon

Summary

Results-driven professional with extensive experience in client service and support at Uber, recognized for high customer satisfaction ratings. Proficient in communication and detail-oriented coffee preparation, contributing to positive customer interactions. Dedicated to maintaining a collaborative and efficient workplace while delivering outstanding service.

Overview

1
1
year of professional experience

Work History

Uber Driver

Uber
Brandon
03.2025 - Current
  • Cultivated welcoming environment by accommodating special requests as needed.
  • Interact with customers to provide information on rideshare services and amenities aimed at elevating ride satisfaction.
  • Demonstrated excellent time management by arriving at pickup locations punctually.
  • Maintained vehicle cleanliness through regular vacuuming, window washing, and refueling.
  • Achieved high customer satisfaction scores through dedicated service.

Personal Care Assistant

Self-employeed
Tama
07.2024 - 02.2025
  • Conducted home visits to assess client needs and implement suitable interventions.
  • Assisted clients with daily living activities, including bathing, grooming, and toileting.
  • Encouraged independence by fostering self-care skills like meal preparation and hygiene tasks.
  • Provided emotional support through active listening and meaningful engagement.
  • Performed housekeeping tasks, including laundry, vacuuming, and changing bed linens.
  • Participated in recreational activities with clients, enhancing social interaction through games and reading.

Barista

Cattle Dog Coffee Roasters
Inverness
01.2024 - 05.2024
  • Ground beans for espresso shots based on customer specifications.
  • Adhered to health department regulations for sanitation standards.
  • Organized workstations to enhance efficiency during peak hours.
  • Maintained accurate sales transaction records using point-of-sale systems.
  • Prepared specialty coffee drinks including lattes, cappuccinos, and mochas.
  • Customized drink orders to meet individual customer preferences, showcasing attention to detail.

Education

Associate of Science - Hospitality Management

Indiana University of Pennsylvania
Indiana, PA
05-2020

Skills

  • Client service and support
  • Collaborative teamwork
  • Effective communication
  • Analytical problem solving
  • Expertise in hospitality
  • Customer relationship management
  • Detail-oriented approach
  • Coffee equipment operation

Accomplishments

  • High Honors Graduate

Timeline

Uber Driver

Uber
03.2025 - Current

Personal Care Assistant

Self-employeed
07.2024 - 02.2025

Barista

Cattle Dog Coffee Roasters
01.2024 - 05.2024

Associate of Science - Hospitality Management

Indiana University of Pennsylvania

Similar Profiles

CREATE PROFILE