Amber Cravens
Scottsboro
Summary
Detail-oriented administrative professional with over 10 years of experience in medical office operations, payment processing, records management, and customer service. Skilled in handling high-volume financial transactions, reconciling payments, maintaining accurate documentation, and supporting daily office functions. Proficient in medical software and Microsoft Word. Seeking to leverage strong organizational and financial accuracy skills in an Accounts Payable position.
Overview
20
20
years of professional experience
Work History
Dental Assistant
Providence Family Dental
Huntsville, AL
08.2025 - Current
- Assisted in preparing treatment rooms for patient procedures and maintained cleanliness standards.
- Supported dentists during examinations and procedures, ensuring efficiency and patient comfort.
- Managed patient records using digital software, improving data accuracy and accessibility.
- Educated patients on oral hygiene practices, enhancing their understanding of dental care importance.
- Collaborated with team members to coordinate appointments, optimizing daily scheduling processes.
- Monitored inventory levels of dental supplies, assisting in timely reordering to prevent shortages.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Front Desk Coordinator
Rector Pediatric Dentistry
Ocean Springs, MS
08.2022 - 12.2024
- Managed patient scheduling and appointment reminders to enhance operational efficiency.
- Coordinated patient intake processes, ensuring accurate collection of medical histories and insurance information.
- Assisted in patient communications, addressing inquiries and resolving concerns promptly.
- Maintained a clean and welcoming front desk environment to promote positive patient experiences.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Kept accounts in balance and ran daily reports to verify totals.
Dental Assistant/Front Desk Coordinator
Providence Family Dental
Huntsville, AL
10.2005 - 07.2020
- Assisted in patient preparation and comfort during dental procedures.
- Maintained sterilization protocols and infection control standards effectively.
- Managed inventory of dental supplies, ensuring availability for procedures.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Processed and posted daily patient payments including checks, cash and card transactions.
- Reconciled daily collections and balanced payment records to ensure accuracy.
- Submitted insurance claims and tracked reimbursements to maintain accurate revenue records.
- Resolved billing discrepancies and research account balances to ensure proper payment allocation.
- Verified insurance coverage and financial information prior to appointments.
- Answered multi-line phone system, routed calls and provided professional front-desk reception services.
Education
High School Diploma -
Scottsboro High School
Scottsboro, ALSkills
- Administrative skills
- Visitor check-in skills
- Multi-line phone systems
- Listening skills
- Microsoft Word
- Electronic Scheduling System
- Payment Posting and Reconciliation
- Data entry
Timeline
Dental Assistant
Providence Family Dental
08.2025 - Current
Front Desk Coordinator
Rector Pediatric Dentistry
08.2022 - 12.2024
Dental Assistant/Front Desk Coordinator
Providence Family Dental
10.2005 - 07.2020
High School Diploma -
Scottsboro High School