AMBER CRAWFORD
PARK FORST,IL
Summary
Highly-skilled phlebotomist with 2 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Phlebotomist II
Quest Diagnostics, Patient Services
09.2023 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped approximately 40 specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
Online Personal Shopper
Walmart
08.2022 - 08.2023
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Loaded and unloaded orders at customer's homes or locations.
Courier
DoorDash
01.2022 - 07.2022
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Completed approximately 20 daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Phlebotomist
Kaiser Permanente
12.2020 - 12.2021
- Reviewed and processed approximately 25 requisitions for laboratory tests.
- Performed about 25 venipunctures, finger sticks and heel sticks for both adult and pediatric patients daily.
- Assisted in training and onboarding new phlebotomists.
- Verified patients' identification for proper sample collection.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Barista
Riverside Medical Center, Inc.
04.2019 - 10.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Certifacate - Phlebotomy
Phlebotomy Training Specialist
Palos Heights, IL05.2023
Certifacate - Phlebotomy
Kankakee Community College
Kankakee, IL05.2020
High School Diploma -
Norte Vista High School
Riverside, CA05.2014
Skills
- Data Entry
- Patient Confidentiality
- Specimen Preparation
- Paperwork Processing
- Medical Testing
- Medical Terminology Knowledge
- Quality Control Guidelines
- Venipuncture expertise
- Empathy and compassion
- Time management
- Phlebotomy Technician (NCPT)
- Process Monitoring
Timeline
Phlebotomist II
Quest Diagnostics, Patient Services
09.2023 - Current
Online Personal Shopper
Walmart
08.2022 - 08.2023
Courier
DoorDash
01.2022 - 07.2022
Phlebotomist
Kaiser Permanente
12.2020 - 12.2021
Barista
Riverside Medical Center, Inc.
04.2019 - 10.2020
Certifacate - Phlebotomy
Phlebotomy Training Specialist
Certifacate - Phlebotomy
Kankakee Community College
High School Diploma -
Norte Vista High School
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