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Amber Crawford
Streator,IL
Summary
Dynamic Case Manager with a proven track record at Arukah Institute of Healing, excelling in care plan development and crisis intervention. Adept at resource coordination and client advocacy, I effectively collaborate with multidisciplinary teams to enhance client outcomes and ensure comprehensive support. Committed to fostering positive relationships and achieving impactful results.
Overview
26
26
years of professional experience
Work History
Case Manager
Arukah Institute of Healing
Princeton, IL
01.2025 - Current
- Assisted clients in accessing community resources and support services.
- Coordinated client intake processes and maintained accurate records.
- Developed care plans in collaboration with clients and service providers.
- Communicated effectively with clients to understand their needs and concerns.
- Monitored client progress and adjusted plans as necessary for better outcomes.
- Facilitated referrals to mental health, housing, and employment services.
- Provided crisis intervention support during emergencies and difficult situations.
- Engaged with multidisciplinary teams to ensure comprehensive client care plans.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
Associate
McDonald's
Streator, Illinois
06.2024 - 04.2025
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Processed payments using point-of-sale systems.
- Cleaned shelves, counters and tables to maintain organized store.
Assistant General Manager
Burger King
Streator, Illinois
06.2022 - 05.2024
- Assisted in daily operations and ensured adherence to company policies.
- Coordinated staff schedules to optimize workforce efficiency and coverage.
- Managed inventory levels and facilitated timely ordering of supplies.
- Supported training initiatives for new employees on operational procedures.
- Oversaw quality control processes to maintain service standards.
- Handled customer inquiries and resolved issues promptly and effectively.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Order Filler
Cookie Kingdom
Oglesby, Illinois
09.2019 - 08.2021
- Processed customer orders accurately and efficiently for various cookie products.
- Collaborated with team members to ensure timely order fulfillment.
- Followed safety protocols while handling equipment and materials in the warehouse.
- Inspected products for quality before packaging and shipping to customers.
- Maintained cleanliness of work area at all times.
Order Filler
Oak State
Wenona, Illinois
05.2011 - 05.2015
- Collaborated with team members to ensure timely order fulfillment.
- Followed safety protocols while handling equipment and materials in the warehouse.
- Inspected products for quality before packaging and shipping to customers.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Maintained cleanliness of work area at all times.
Education
Bachelor of Science - Psychology/Sociology
Illinois State University
Normal, IL05-2011
Associate of Science - Psychology
Illinois Valley Community College
Oglesby, IL05-2009
Skills
- Care plan development
- Crisis intervention
- Case management
- Resource coordination
- Multidisciplinary collaboration
- Client advocacy
Affiliations
- roller skating
- spending time with my daughters
- coloring
- riding bikes
Accomplishments
- National Honor Society
- Research Assistant
- Adult Tutor
Timeline
Case Manager
Arukah Institute of Healing
01.2025 - Current
Associate
McDonald's
06.2024 - 04.2025
Assistant General Manager
Burger King
06.2022 - 05.2024
Order Filler
Cookie Kingdom
09.2019 - 08.2021
Order Filler
Oak State
05.2011 - 05.2015
Bachelor of Science - Psychology/Sociology
Illinois State University
Associate of Science - Psychology
Illinois Valley Community College