Amber Creque
Jacksonville,FL
Summary
Talented and effective communicator with an energetic approach to work and a friendly personality. Possesses a strong desire to make a real and measurable difference to any company. Willing to undertake on-the-job training to continuously enhance skills and knowledge for more effective contribution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Experience Manager
Ulta
04.2023 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Facilitating classes and salon calls.
- Participating in recruiting events.
- Assisting the district in salon ordering.
- Facilitated multiple technicals for the district.
Services Manager
Ulta Beauty
10.2020 - Current
- Oversee all services in building including, but not limited to, Benefit Brow Bar & Ulta Beauty Salon
- Inventory accuracy in all prestige cosmetics, pro-hair products and all PCA
- Keep PMT accurate and maintain budget given
- Run all reports for payroll, prestige penetration, retail and services budget, loyalty, credit, UPT, avg
- Ticket & relay all information to GM and keep team on track for goals
- Build planograms and updates to planograms in a timely manner
- Handle customer complaints in an efficient and professional manner
- Attend conference calls in the district to stay current with relevant information in the company
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
Salon Manager
Ulta Beauty the Salon
12.2019 - Current
- The Salon Manager (SM) leads a team of salon professionals and is accountable for all aspects of the salon business, including: guest satisfaction, sales results, scheduling/hiring to business needs, and designer/skin therapist performance management
- This leader drives her/his business by focusing on performance, people, and process
- Responsibilities include, but are not limited to:
- Achieve salon budget and goals, achieving positive comparative (year-over-year) results
- Analyze reporting to develop/implement growth strategies
- Own and react to salon-related visit results
- Be responsible for and react to team star-rating results
- Execute the Ulta Beauty at Your Service Program flawlessly: Ensure all guests are greeted at the salon and receive a service consultation
- Attract, hire, develop, and retain top talent
- Execute monthly Empower Hour meetings with all salon professionals
- Participate in succession planning
- Educate the team on pro-hair and PCA product knowledge, and ensure available training is complete (self and team)
- Create synergy between all departments
- Ensure Ulta Beauty culture and brand standards are met
- Execute the SMART Scheduling Program flawlessly: Create a schedule that has availability for walk-ins and utilizes all skin therapist hours
- Ensure the salon is open during store operating hours
- Coach the team to peak productivity during chat-ins by reviewing the Daily Appointment Page, personal goals, and plan for the day
- Plan and lead salon events
- Ensure salon planogram is set to standard
- Ensure salon compliance to the Infection Control Policy
- Manage and order salon supplies as needed
- Own and react to salon-related company communication
Educator
Sunstate Academy
10.2017 - 04.2019
- Ensuring establishment is clean and maintained to a high standard at all times
- Teaching multiple classes on various subjects; as well as teaching demos on the clinic floor
- Maintaining a positive environment for students and clients
- Adhering to the financial guidelines and budget of the Clinic Floor
- Ensuring students & customers are satisfied and handle any conflicts promptly
- Student Success Coach to help students prepare and focus on their goals for their future success in the industry
- Generate student statistics and ensured compliance with standards of Compass Rose Foundation
- Creating / presenting Power Points for various material matter
- Grading and inputting grades promptly into freedom
- Planned and implemented programs and events for students and the community
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Stylist
Fantastic Sams
09.2016 - 01.2018
- Ensuring establishment is clean and maintained to a high standard at all times
- Scheduling Clients
- Adhering to the financial guidelines and budget of the company
- Ensuring customers are satisfied and handle any conflicts promptly
- Key holder for salon
- Generate salon and stylist statistics and ensured compliance with standards
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Assistant Manager
Great Clips
02.2009 - 04.2014
- Completed series of training sessions to advance to Assistant Manager
- Ensuring establishment is clean and maintained to a high standard at all times
- Scheduling employees
- Adhering to the financial guidelines and budget of the company
- Involved in hiring and training of staff
- Ensuring customers are satisfied and handle any conflicts promptly
- Key holder for salon
- Generate salon and stylist statistics and ensured compliance with standards
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High school diploma or GED -
Cypress Lake High School
Fort Myers, FLCosmetology License -
Sunstate Academy
Fort Myers, FL02-2009
Skills
- Excellent customer service and interpersonal skills
- Proven track record of delivering high standards
- Proficient in a wide range computer applications
- Cash drawer reconciliation
- Preparing daily bank deposits
- Managing and forecasting inventory stock levels
- Conflict resolution skills
- Public Speaking
- Teaching
- Team Building
- Retail sales
- Customer Service Skills
- Microsoft Excel
- Problem solving
- Statistics
- Forecasting
- Hair Styling
- Budgeting
- Succession Planning
- Performance Management
- Infection Control Training
- Planograms
- Recruiting
Certification
Cosmetology License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Manager
Timeline
Experience Manager
Ulta
04.2023 - Current
Services Manager
Ulta Beauty
10.2020 - Current
Salon Manager
Ulta Beauty the Salon
12.2019 - Current
Educator
Sunstate Academy
10.2017 - 04.2019
Stylist
Fantastic Sams
09.2016 - 01.2018
Assistant Manager
Great Clips
02.2009 - 04.2014
High school diploma or GED -
Cypress Lake High School
Cosmetology License -
Sunstate Academy