Amber Crockett
Tampa
Summary
Relationship Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, communication strategies, and customer relationship management. Excel at empathy, active listening, and adaptability, ensuring effective client interactions and positive outcomes.
Overview
14
14
years of professional experience
Work History
Relationship Specialist
Grow Financial Federal Credit Union
Tampa
11.2022 - Current
- Maintained accurate records of all transactions for compliance purposes.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Followed up on requests from customers in a timely manner.
- Cross-sold additional bank products when applicable to meet customer needs.
- Provided exceptional customer service while accurately processing routine transactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Customer Service Staff
Publix
Tampa
10.2010 - 06.2022
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- Provided product information to customers and addressed all questions promptly and knowledgeably.
- Supported management initiatives by participating in meetings or training sessions when requested.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Communicated professionally with coworkers, supervisors, vendors and customers both verbally and in writing.
Customer Service Team Leader
Publix
Tampa
10.2020 - 12.2021
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Coordinated with other departments to resolve customer issues efficiently.
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Coordinated training sessions for new customer service personnel.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Assisted with recruiting and hiring perspective candidates.
- Motivated teams by recognizing and rewarding excellence.
Education
High school diploma -
Thomas Jefferson High School
Tampa, FL, US06.2012
Skills
- Customer service
- Account management
- Team leadership
- Conflict resolution
- Time management
- Effective communication
- Training development
- Problem solving
- Open-mindedness
- Training and mentoring
Timeline
Relationship Specialist
Grow Financial Federal Credit Union
11.2022 - Current
Customer Service Team Leader
Publix
10.2020 - 12.2021
Customer Service Staff
Publix
10.2010 - 06.2022
High school diploma -
Thomas Jefferson High School
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