Amber Crutchfield
West Monroe,LA
Summary
Personal and dedicated Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to business needs. I'm looking to leverage my natural leadership abilities for continued growth on my professional path.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
State Farm
07.2019 - Current
- Client Relationship Management by engaging in comprehensive policy reviews, discussing discounts, promoting loyalty which leads to policy retention.
- Top cross- selling associate by adding additional coverages, tailoring the client needs to ensure confidence in the event of a loss.
- Assist in claims processing, ensuring clients receive timely support and resolutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fielded customer complaints, escalating complex issues to management for resolution.
Sr, Relationshp Banker
First Horizon Bank
02.2022 - 11.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Active role in our local Community Reinvestment Act in promoting economic development in moderate/low areas.
- successfully promoted 2 times within my 9 month stint
Licensed Relationship Banker
Regions Bank
12.2021 - 02.2022
- Consistently out preformed other associates in loan sales targets by 70% through consultative selling by engaging in needs analysis conversations
- Adept at analyzing financial needs, generating loan applications and conservative investing accounts, driving revenue growth.
- Utilized my natural leadership abilities to bring passing results in our year end compliance reviews for the first time in 2 years.
- Enhanced customer satisfaction by providing tailored financial coaching such as monthly budgeting, credit score growth, and future financial planning
Patient Coordinator
Peach Tree Dental
10.2016 - 07.2019
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills which led to the merger of different office roles, decreasing the staff budget by 35%
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Hit monthly target goals on new patients and scheduled treatment plans
Micheal Kors Sales Specialist
Dillards
02.2012 - 07.2016
- Built rapport with customers and assessed needs to make product recommendations and upsell through consistent interpersonal skills
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas by managing the sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Represented Micheal Kors by producing brand events to engage product awareness
UCA Staff Instructor
Universal Cheerleaders Association
05.2009 - 12.2012
- Hand selected from my Nationally ranked team based off my level of skills and personal drive for success
- Used strong and precise communication to craft the strategic operations of group sizes ranging from 50 to 500 athletes during 4 day camp cycles
- ensured that our athletes understand, comprehend and retain the skills through teaching specialized classes
- Mentored athletes age ranges 12-21 years old on the values of hard work, determination, perseverance and dedication
- Developed strong troubleshooting skills working with teams of all ability levels to quickly create adaptable plans
- mastered the art of facilitating ice breakers and team-building exercises.
Education
High School Diploma -
University of Louisiana At Monroe
Monroe, LASkills
- Strategic Planning
- Conflict Resoltion
- Communication
- Compliance
- Proficient in Word & Exel
- Organized
Timeline
Sr, Relationshp Banker
First Horizon Bank
02.2022 - 11.2022
Licensed Relationship Banker
Regions Bank
12.2021 - 02.2022
Customer Service Representative
State Farm
07.2019 - Current
Patient Coordinator
Peach Tree Dental
10.2016 - 07.2019
Micheal Kors Sales Specialist
Dillards
02.2012 - 07.2016
UCA Staff Instructor
Universal Cheerleaders Association
05.2009 - 12.2012
High School Diploma -
University of Louisiana At Monroe
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