Amber Crutchfield

• Client Relationship Management by engaging in comprehensive policy reviews, discussing discounts, promoting loyalty which leads to policy retention.
• Top cross- selling associate by adding additional coverages, tailoring the client needs to ensure confidence in the event of a loss.
• Assist in claims processing, ensuring clients receive timely support and resolutions.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Active role in our local Community Reinvestment Act in promoting economic development in moderate/low areas.
• Successfully promoted 2 times within my 9 month stint

• Consistently out preformed other associates in loan sales targets by 70% through consultative selling by engaging in needs analysis conversations.
• Adept at analyzing financial needs, generating loan applications and conservative investing accounts, driving revenue growth.
• Utilized my natural leadership abilities to bring passing results in our year end compliance reviews for the first time in 2 years.
• Enhanced customer satisfaction by providing tailored financial coaching such as monthly budgeting, credit score growth, and future financial planning.

• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills which led to the merger of different office roles, decreasing the staff budget by 35%.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
• Hit monthly target goals on new patients and scheduled treatment plans.

• Built rapport with customers and assessed needs to make product recommendations and upsell through consistent interpersonal skills.
• Exceeded sales targets by consistently meeting and surpassing monthly quotas by managing the sales pipeline effectively, prioritizing tasks to maximize revenue potential.
• Represented Micheal Kors by producing brand events to engage product awareness.

• Hand selected from my Nationally ranked team based off my level of skills and personal drive for success.
• Used strong and precise communication to craft the strategic operations of group sizes ranging from 50 to 500 athletes during 4 day camp cycles.
• Mentored athletes age ranges 12-21 years old on the values of hard work, determination, perseverance and dedication.
• Developed strong troubleshooting skills working with teams of all ability levels to quickly create adaptable plans.