Amber Cullison
Summary
Customer-oriented, tech savvy employee with thorough knowledge of sales and multiple different computer systems for various companies. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor.
Overview
10
10
years of professional experience
Work History
Wireless Expert
T-Mobile
03.2023 - Current
- Improved customer satisfaction by providing knowledgeable assistance with wireless products and services.
- Enhanced sales performance by conducting regular product training sessions for team members.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Conducted comprehensive device troubleshooting, ensuring swift resolution of technical issues.
- Maintained up-to-date knowledge of industry trends and competitor offerings to provide customers with accurate information.
- Led store-wide efforts to improve overall efficiency through data analysis and identification of areas for improvement within daily operations.
Office Administrator
Fine & Mathers P.A.
07.2022 - 02.2023
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined office operations by implementing efficient filing systems and document management processes.
- Handled sensitive information discreetly while maintaining strict confidentiality standards in accordance with ethical guidelines for law offices.
- Implemented software systems that streamlined billing processes, reducing paperwork burden on lawyers while ensuring timely invoicing of clients.
Leasing Consultant
University Orchard
06.2021 - 07.2022
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Wireless Sales Expert
AT&T
04.2019 - 06.2021
- Increased customer satisfaction by providing personalized assistance in selecting wireless products and services.
- Boosted store revenue through upselling and cross-selling of wireless devices, accessories, and plans.
- Demonstrated advanced product knowledge to address customer inquiries and troubleshoot technical issues.
- Enhanced customer loyalty with timely follow-up on service inquiries and effective resolution of concerns.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.
Hardlines Team Member /Order Fulfillment Associate
Target
08.2014 - 04.2019
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the Hardlines department.
- Assisted in maintaining a well-organized sales floor, resulting in a visually appealing shopping environment for customers.
- Reduced inventory discrepancies by accurately performing stock counts and reporting any inconsistencies.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Handled customer inquiries and complaints professionally, ensuring timely resolutions and positive outcomes.
- Streamlined order processing with meticulous record-keeping and accurate documentation of shipments.
- Expedited order fulfillment, coordinating effectively with the warehouse team to ensure timely dispatch of products.
- Managed stock levels efficiently, conducting routine audits to prevent overstocking or shortage situations.
Education
High School Diploma -
Old Mill High School
Millersville, MD05.2013
Skills
- Data Entry
- Information Security
- Strong Organization
- Product sourcing
- Inventory Management
- Accounts Receivable
- Accounts Payable
- Order Processing
- Attention to Detail
- Computer systems knowledge
- Computer Skills
- Sales
Timeline
Wireless Expert
T-Mobile
03.2023 - Current
Office Administrator
Fine & Mathers P.A.
07.2022 - 02.2023
Leasing Consultant
University Orchard
06.2021 - 07.2022
Wireless Sales Expert
AT&T
04.2019 - 06.2021
Hardlines Team Member /Order Fulfillment Associate
Target
08.2014 - 04.2019
High School Diploma -
Old Mill High School