Hi, I’m
Amber Culp
Customer Service Representative
Nathalie,VA
Summary
A dedicated professional with top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. A Detail-oriented, organized, and meticulous employee who enjoys working at fast pace to meet tight deadlines. Not only am I a motivational leader but also an enthusiastic team player ready to contribute to company success.
Overview
16
years of professional experience
Work History
Self Employed Services
Photographer
07.2018 - 12.2022
Job overview
- Planned and prepared for on-location and studio shoots.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Offered image proofs to help clients choose best photos from shoot.
- Took photos from different angles and perspectives to capture perfect images.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
Oak Tree Lodge
Executive Housekeeper
06.2013 - 07.2018
Job overview
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Streamlined weekly cleaning schedule for 15 employees.
- Monitored staff performance and provided feedback to drive productivity.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Tennessee Shindig Theater
Box Office Supervisor
02.2007 - 06.2013
Job overview
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Greeted over 300 customers per day and determined best approach to provide optimal service.
- Created and maintained reports of sold tickets and payments received.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Cocoa High SchoolCocoa, FL
High School Diploma
05-2001
University Overview
- Relevant Coursework: Computer & Technology
- Professional Development: Business Management
Skills
- Excellent workflow management
- Strong compositional skills
- Landscape photography
- Photo editing
- Digital photography
- Superb attention to detail
- Client relations
- Social media
- Proactive approach to problem solving
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkGig WorkFull TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionCareer advancementWork-life balanceLanguages
English
Native or Bilingual
Timeline
Photographer
Self Employed Services
07.2018 - 12.2022
Executive Housekeeper
Oak Tree Lodge
06.2013 - 07.2018
Box Office Supervisor
Tennessee Shindig Theater
02.2007 - 06.2013
Cocoa High School
High School Diploma
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