Amber Cumbee
North Charleston,South Carolina
Summary
An organized, reliable candidate who excels at managing multiple priorities while maintaining a positive attitude. Willingness to accept additional responsibilities as part of the team. Extensive experience providing exceptional administrative and customer service support. Experienced in managing daily office operations, including scheduling, data entry, filing, and record-keeping.
Overview
16
16
years of professional experience
Work History
Executive Assistant
Sweet Escape Vacations LLC
2023.03 - Current
- Assist customers with bookings and rental inquiries.
- Created and maintained databases of names, addresses, phone numbers and other relevant contact information for employee use.
- Maintaining the company website and social media presence by providing photos and descriptions of properties.
- Promote products and services through the company's Facebook, Instagram and website.
- Handled confidential and sensitive information with discretion and tact.
- Assist with cleaning and stocking products between customer bookings.
- Conducted research projects as requested by management team members.
- Managed and organized confidential information to maintain privacy.
Uber Partner
Uber
2021.11 - Current
- Continuously updated knowledge of local events and news items that could affect passengers' travel plans or destinations.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Inspected vehicles prior to each shift to ensure they were safe and up-to-date on all inspections and maintenance requirements.
- Provided courteous door-to-door service for clients with special needs or disabilities.
- Demonstrated ability to follow safety protocols and maintain a clean driving record.
- Developed excellent customer service skills through providing friendly, efficient rides to customers.
Teller
Synovus
2018.06 - 2022.04
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced the cash drawer and maintained full accountability for assigned cash on hand.
- Guided customers in selecting appropriate financial products for individual needs.
- Performed various administrative tasks such as filing documents or preparing reports.
- Drafted currency and transaction reports at the close of each business day.
- Updated account information for customers when requested, including address changes or name modifications.
- Contributed to fraud detection support by documenting suspicious activity and reporting flagged transactions.
- Verified the accuracy of customer account information prior to processing transactions.
- Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner.
Assistant Manager
Bluewater Stores
2012.10 - 2018.05
- Balanced the cash drawer and maintained full accountability for assigned cash on hand
- Guided customers in selecting appropriate financial products for individual needs
- Performed various administrative tasks such as filing documents or preparing reports
- Drafted currency and transaction reports at close of each business day
- Updated account information for customers when requested, including address changes or name modifications
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Verified the accuracy of customer account information prior to processing transactions
- Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner
- Performed basic bookkeeping duties such as posting entries into ledgers or reconciling accounts receivable and payable statements
- Utilized banking software programs to process electronic fund transfers between accounts or initiate wire transfers
- Conducted regular audits on employee activities in order to detect any discrepancies or errors
- Helped oversee the daily operations of the store, managing staff and inventory
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction
- Created detailed reports for upper management, analyzing sales figures and forecasting future trends
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Prepared monthly budget forecasts based on projected sales volumes
- Managed company orders, expenditures and sales to meet budget and revenue targets
- Prepared monthly sales reports and presented them to senior management
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control
Customer Service Representative
Belk
2007.02 - 2012.07
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Restocked and organized merchandise in front lanes.
- Maintained knowledge of the company's products to provide helpful suggestions and recommendations to customers.
- Stocked, tagged and displayed merchandise as required.
- Developed positive relationships with customers through friendly interactions.
- Greeted customers by name and displayed a respectful attitude, helping to develop rapport with the customer base and build lasting relationships.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Identified opportunities for upselling additional products or services based on customer needs.
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
High School Diploma - Math And Science
Wando High School
Mount Pleasant, SCSkills
- Microsoft Office
- Excel Spreadsheets
- Office Administration
- Computers and Technology
- Calendar and Scheduling Software
- Recordkeeping
- Sorting and Filing
- Data Entry Documentation
- Data Management
- Inbound and Outbound Calling
- Customer Relations and Communications
- Research and Analytical Skills
Additional Information
- AWARDS , Awarded the "Dynamic Duo" award for striving for vision and achieving goals with a fellow Relationship Banker at Synovus.
Timeline
Executive Assistant
Sweet Escape Vacations LLC
2023.03 - Current
Uber Partner
Uber
2021.11 - Current
Teller
Synovus
2018.06 - 2022.04
Assistant Manager
Bluewater Stores
2012.10 - 2018.05
Customer Service Representative
Belk
2007.02 - 2012.07
High School Diploma - Math And Science
Wando High School
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