Amber Cundiff
Summary
Dynamic professional with a proven track record at Wise Agent CRM, enhancing sales revenue through expert customer service and CRM software proficiency. Excelled in roles requiring technical support expertise and teamwork, from maintenance supervision at Hickman's Egg Ranch to office management. Skilled in Microsoft Office and dispute resolution, demonstrating significant achievements in customer satisfaction and operational efficiency. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
27
27
years of professional experience
Work History
Enterprise Support Representative
Wise Agent CRM
Fountain Hills, AZ
04.2022 - Current
- Work with brokerages to supply a CRM to their agents
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Maintenance Supervisor
Hickman's Egg Ranch
Arlington, AZ
03.2019 - 04.2022
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Fixed and maintained egg belts, manure belts,cage systems
Bartender and Server
Chili's Bar And Grill
Payson, AZ
03.2007 - 02.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Office Manager
Flagstaff Native Plant And Seed
Flagstaff, AZ
01.1998 - 10.2001
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Surveyor
Hart Surveying
Phoenix, AZ
06.1997 - 04.1999
- Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
- Gunner
Education
No Degree - General Studies, Chemistry
GCC
Payson, AZHigh School Diploma -
Payson High School
Payson, AZ05.1997
Skills
- Microsoft Office
- Call center experience
- Escalation Handling
- Documentation
- Dispute Resolution
- Live chat support
- CRM Software
- Email support
- Teamwork and Collaboration
- Customer Service
- Technical support expertise
- Customer service expertise
Timeline
Enterprise Support Representative
Wise Agent CRM
04.2022 - Current
Maintenance Supervisor
Hickman's Egg Ranch
03.2019 - 04.2022
Bartender and Server
Chili's Bar And Grill
03.2007 - 02.2015
Office Manager
Flagstaff Native Plant And Seed
01.1998 - 10.2001
Surveyor
Hart Surveying
06.1997 - 04.1999
No Degree - General Studies, Chemistry
GCC
High School Diploma -
Payson High School