Amber Cunningham

As a Lead at Ulta Beauty I am responsible for leading and contributing to the store's goals related to retail and service sales, guest loyalty including credit and retail shrink as set by the Ulta Beauty store. I ensure that each guest receives exceptional service by providing a guest-friendly, cleanly environment, which includes greeting and engaging each guest, personalizing service, and recommending brand services and products to fit each guests individual needs. I lead and support a team of cashiers and beauty advisors contributing to an inclusive environment that supports teammates, peers, and the internal and external guests served. I lead our team in sales and credit loyalty and provide an example for the other employees I oversee to provide our guests and customers with a timely, efficient, and exceedingly smooth experience with in our establishment and the Ulta Beauty brand.

As a Meeting Connections Sales Manager, I monitored and oversaw the Eastern United States business market selling meeting space and convention packages to bring business to the Denver Colorado Grand Hyatt Denver Hotel. In this position I regularly

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
• Organized promotional events and interacted with community to increase sales volume.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

As the Head Sales Coordinator for the Grand Hyatt Denver I led a group of employees that were the main support for a group of Hotel Sales Managers, including the Hotels Sales Director and the Hotels General Manager. My duties included but were not limited too:

• Set up appointments with potential and current customers to promote the hotel services.
• Conducted on-site tours of the hotel
• Lead a team of coordinators in clerical office organization, contract and proposal writing for sales negotiations.
• Maintained a smooth running office for Managers
• Assisted in hiring potential support for the Management Sales Team.
• Enhanced product presentation and promotional material.