Amber Cunningham
Team Lead
The Woodlands,TX
Summary
Hardworking individual with proven relationship-building and time management skills in fast-paced environments. Accommodating Customer Service with documented history of exceeding customer expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. People-oriented successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication.
Overview
9
9
years of professional experience
Work History
Customer Service Team Lead
Academy Sports + Outdoors
The Woodlands, TX
06.2022 - Current
- Responded quickly and professionally to any incoming calls from customers seeking assistance.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created reports outlining customer service metrics such as response times, resolution rates, and first-contact resolutions.
- Acted as a liaison between customers and internal teams such as IT support or product development.
Cashier Team Lead
Target
Spring, TX
08.2016 - 12.2018
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered phone calls to assist customers with questions and orders.
Deli Associate
Kroger
Houston, TX
02.2015 - 10.2016
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
Education
GED -
Lonestar College
Houston, TX2016
Skills
- Organization
- Coaching and Mentoring
- Schedule Management
- Multitasking
- Problem resolution
- Reliable and trustworthy
- Effective customer upselling
- Product recommendations
- Customer assistance
- Guest Engagement
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Critical Thinking
- Conflict Resolution
- Dispute Resolution
- Call Documentation
- Computer Service
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Paid time offWork from home option401k matchCareer advancementTimeline
Customer Service Team Lead
Academy Sports + Outdoors
06.2022 - Current
Cashier Team Lead
Target
08.2016 - 12.2018
Deli Associate
Kroger
02.2015 - 10.2016
GED -
Lonestar College