Amber Curl
Angels Camp,CA
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 18 years of related experience to a challenging position with room for advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Universal Banker
Bank Of Stockton
Angels Camp, CA
06.2019 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Evaluated client financial positions and identified most appropriate banking products.
- Balanced teller drawers, ATM and vault.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Assistant Manager
SUBWAYRestaurants
05.2005 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Mikes Pizza
07.2009 - 03.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Skills
- Meeting Sales Goals
- Bank Deposits
- Sales Proficiency
- Opening Accounts
- Community Events
- Balancing ATM Machines
- Cash Handling
- Opening and Closing Procedures
- Account Audits
- Team Collaboration
- Qualifying Customers
- Reviewing Documents
- Promoting Products
- Accounts Payable and Accounts Receivable
- Calculator Usage
- Mathematical Problem-Solving
- Generating Referrals
- Currency Exchange
- Developing Customer Relationships
- Safe Deposit Box Oversight
- Follow-Up Skills
- Community Relations
- Staff Training
- Audit Support
- Customer Outreach
- Operations Understanding
- Client Rapport-Building
- Employee Motivation
- Verbal and Written Communication
- Creative Thinking
- Assessing Fraud Potential
- Training Classes
- Growth Portfolios
- Consumer Banking
- Closing Procedures
- Phone Inquiries
- Change Orders
- Account Updating
- Mobile Applications
- Customer Transactions
- Supervising Tellers
Accomplishments
- Awarded "team leader" Award in 2023
- Supervised team of 7 staff members.
- Achieved branch goals through effectively helping with cross training.
Certification
Leadership Certification
CA Notarty Public license
NMLS license
"Hero Award"
Timeline
Universal Banker
Bank Of Stockton
06.2019 - Current
Manager
Mikes Pizza
07.2009 - 03.2011
Assistant Manager
SUBWAYRestaurants
05.2005 - 06.2019