Amber Dahling
Property Onboarding Specialist
Talking Rock,GA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an position. Ready to help a team achieve company goals.
Overview
17
17
years of professional experience
Work History
Guest Service Agent
Treasure Island Resort & Casino
Welch, MN
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Onboarding Specialist
Escape To Blue Ridge
Blue Ridge, GA
03.2018 - Current
- Review onboarding processes regularly, identifying and correcting deficiencies.
- Collaborate with different staff and management to facilitate department-specific onboarding.
- Identify process improvement opportunities to enhance operational quality and consistency.
- Communicate with new and existing clients to build trust and rapport while assisting them with their property management needs.
- Coordinate with all departments in a cross-functional role to help identify process gaps and develop solutions, resulting in smooth client transition and positive guest experience.
- Perform full property evaluations of new properties coming into the rental market to identify potential safety risks, general maintenance issues and provide targeted upgrade recommendations to prevent negative guest feedback.
Customer Care Representative
SunTrust Banks Inc Call Center
Cookeville, TN
12.2013 - 12.2014
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
- Navigated multiple computer systems and applications to find information.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Manager
McDonald's
Blue Ridge, GA
10.2009 - 10.2013
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Shift Supervisor
STARBUCKS COFFEE COMPANY
East Ellijay, GA
04.2007 - 10.2009
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Assisted in recruiting, hiring and training of team members.
- Coordinated planned and coordinated both internal and public events.
Assistant Store Manager
Eckerd Pharmacy
Ellijay, GA
03.2006 - 03.2007
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
No Degree - Computer Networking
North Georgia Technical College
Clarkesville, GA 05.2001 -
Skills
Training development
undefinedTimeline
Onboarding Specialist
Escape To Blue Ridge
03.2018 - Current
Customer Care Representative
SunTrust Banks Inc Call Center
12.2013 - 12.2014
Manager
McDonald's
10.2009 - 10.2013
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2007 - 10.2009
Assistant Store Manager
Eckerd Pharmacy
03.2006 - 03.2007
No Degree - Computer Networking
North Georgia Technical College
05.2001 -
Guest Service Agent
Treasure Island Resort & Casino
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