Amber Dailey
Azle,TX
Summary
Dynamic professional with a proven track record at MTC Corrections, adept in emergency response and conflict resolution. Excelled in reducing contraband instances significantly, showcasing strong leadership and problem-solving abilities. Skilled in first aid and maintaining safety protocols, ensuring operational excellence and enhanced team productivity.
Overview
13
13
years of professional experience
Work History
Correctional Officer
MTC Corrections
08.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Supervisor
Skipper Supreme Cleaning
08.2019 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Ground Hand
American Lumberjacks
01.2017 - 08.2019
- Maintained clean work areas, promoting productivity and minimizing potential hazards for crew members.
- Ensured proper use of tools and equipment, reducing the likelihood of accidents or injuries on the job site.
- Enhanced project efficiency with timely material deliveries and accurate inventory management.
- Increased job site organization by maintaining an accurate record of materials used throughout each project phase.
Material Handler
FedEx
07.2016 - 12.2016
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Apprentice Plumber
Riley Plumbing and Mechanical
11.2011 - 06.2016
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
Education
High School Diploma -
Lake Worth High School
Lake Worth06.2011
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
Timeline
Correctional Officer
MTC Corrections
08.2024 - Current
Supervisor
Skipper Supreme Cleaning
08.2019 - 06.2024
Ground Hand
American Lumberjacks
01.2017 - 08.2019
Material Handler
FedEx
07.2016 - 12.2016
Apprentice Plumber
Riley Plumbing and Mechanical
11.2011 - 06.2016
High School Diploma -
Lake Worth High School