Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Daniels

Dallas,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Payroll and Human Resources Associate

Paycor
02.2025 - Current
  • Serve as the primary point of contact for assigned Paycor clients, addressing questions or concerns related to Payroll, HR, Timekeeping, Benefits, or software functionality.
  • Deliver exceptional support via phone, email, and chat by diagnosing issues and providing clear accurate solutions.
  • Educate clients on how to use Paycor/Paychex's tools effectively providing guidance on system capabilities and best practices.
  • Troubleshoot and resolve technical problems
  • Work collaboratively with internal departments such as Product Support, Tax Department, and Implementation teams.
  • Advocate for the client internally to enhance satisfaction and retention.
  • Managing approximately 10-30 incoming phone calls , and emails each day.

Customer Service Representative

American Airlines
04.2021 - 04.2025
  • Greeting customers in a friendly and professional manner at the ticket counter.
  • Assisting with passenger check-in, ticket transactions including reservations, cancellations, changes, and upgrades.
  • Resolving customer concerns related to delays, cancellations,luggage issues, and general travel inquires.
  • Work collaboratively with flight crews, gate,ramp agents, and other airport staff to ensure efficient flight operations.
  • Adhere to American Airlines' policies, FAA regulations, and Tsa security requirements.

Senior Lead Manager

Enterprise Holdings Inc., Rent-A-Car
08.2021 - 08.2023
  • Providing leadership and oversight across rental operations, ensuring high standard of customer service and operational efficiency.
  • Supervise a team of 20-25 in resolving escalations, boosting customer satisfaction and retention.
  • Set and track performance goals for revenue growth, fleet utilization, customer satisfaction , and profitability.
  • Train and mentor employees on sales techniques, customer service skills, safety procedures, and Enterprise Polices.
  • Collaborate with corporate,regional, and local leadership to align business objectives and strategies.

Senior Customer Service Representative

Asurion
06.2018 - 04.2021
  • Handle complex customer inquires and resolve escalated issues through phone, chat, or email with professionalism empathy.
  • Provide expert-level support for device protection, technical troubleshooting, and claim processing.
  • Serve as a resource and mentor to junior customer service agents, assisting with questions and best practices
  • Document customer interactions accurately in internal systems.
  • Participate in ongoing training and development programs.
  • Managing approximately 30-60 calls daily

Education

Bachelor of Science - Kinesiology

University of Central Arkansas
Conway, AR
06-2018

High School Diploma -

North Little Rock High School
North Little Rock, AR
04-2013

Skills

  • Payroll processing
  • Garnishment processing
  • Human resources management
  • Recruitment and onboarding
  • Employee relations
  • Policies implementation
  • Personnel engagement
  • Critical thinking
  • Active listening
  • Problem-solving
  • Data entry
  • Typing proficiency

Timeline

Payroll and Human Resources Associate

Paycor
02.2025 - Current

Senior Lead Manager

Enterprise Holdings Inc., Rent-A-Car
08.2021 - 08.2023

Customer Service Representative

American Airlines
04.2021 - 04.2025

Senior Customer Service Representative

Asurion
06.2018 - 04.2021

Bachelor of Science - Kinesiology

University of Central Arkansas

High School Diploma -

North Little Rock High School

Similar Profiles

CREATE PROFILE