Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OperationsManager

Amber Darby

Blaine,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

Sustainable Aquatics
09.2016 - 09.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Spearheaded department training for appraisals of new components.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised 20+ employees on day shift, overseeing efficiency of productivity and daily operations.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Eased team transitions and new employee orientation through effective training and development.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of the workspace, working closely with employees to systemize tasks.
  • Managed daily operations of the Hatchery, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.
  • Monitored over 20+ employees' day-to-day activities and made plans to rectify issues resulting in write-ups and termination.
  • Appraised inventory levels every two weeks and ordered new merchandise to keep quantities well-stocked.
  • Reported issues to higher management with great detail, resulting in many positive changes within the company.

Sales Associate

Dollar General
02.2016 - 09.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved perfect attendance and on-time record.

Hostess/Cashier

Bush Family Café
05.2011 - 08.2011
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.


Education

Health Science Diploma - Medical Assisting

Virginia College
Knoxville, TN
06.2017

No Degree -

Walters State Community College
Morristown, TN

Skills

  • Order Supplies
  • Staff Training
  • Project Management
  • Cost Containment
  • Customer Service
  • Cost Management
  • Staff Management
  • High-Pressure Environments
  • Data Archiving
  • Project Development
  • Workflow Planning
  • Workload Planning
  • Motivational Leadership
  • Strategic Vision
  • Morale Improvements
  • Government Rules and Regulations
  • Process and Procedure Refinement
  • Operational Efficiency
  • Corrective Actions
  • Maintaining Clean Work Areas
  • Guest Relations
  • Precautionary Measures
  • Work Assignments
  • Personnel Scheduling
  • Workload Delegation
  • Succession Planning
  • Policy and Procedure Improvement
  • Constructive Feedback
  • Disciplinary Action
  • Policy Development and Enforcement
  • Records Organization and Management
  • Management Training
  • OSHA Requirements
  • Effective Working Relationships
  • Product Promotion
  • Sales Training
  • Cash Register Operation
  • Money Handling
  • Dispute Mediation
  • Excellent People Skills
  • Time Management
  • Adapt to Diverse Groups
  • Sales Expertise
  • Multitasking Strengths
  • Cash Handling Accuracy
  • Product and Service Sales
  • Verbal Communication
  • Stocking and Replenishing
  • Social Perceptiveness
  • Documentation and Recordkeeping
  • Reading Comprehension Skills
  • Sales Goal Attainment
  • Store Opening and Closing
  • Verbal and Written Communication
  • Listening Skills
  • Stockroom Upkeep
  • Complex Problem-Solving
  • Cleaning Techniques
  • Dining Area Maintenance
  • Shipment Processing
  • Teamwork and Collaboration
  • Conflict Resolution
  • Hospitality and Accommodation
  • Retail Store Operations
  • Strategic Planning
  • Checking Inventories
  • Promotional Sales Events
  • Effective Retail Sales Manager
  • Recruiting and Hiring
  • Critical Thinking
  • Judgment and Decision-Making
  • Reading Comprehension
  • Compelling Leadership Skills
  • Excellent Communication Skills
  • Microsoft Office
  • QuickBooks

Accomplishments

  • Promoted to Operations Manager after 2 years with the company.
  • Achieved President's List 7 times in college.


Certification

  • CMA - Certified Medical Assistant

Timeline

Operations Manager

Sustainable Aquatics
09.2016 - 09.2023

Sales Associate

Dollar General
02.2016 - 09.2016

Hostess/Cashier

Bush Family Café
05.2011 - 08.2011

Health Science Diploma - Medical Assisting

Virginia College

No Degree -

Walters State Community College

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Amber Darby