Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amber Darling

Brooksville,KY

Summary

Dedicated Customer Service Specialist with a proven ability to prioritize and multi-task in a fast-paced environment. Collaborates effectively as a team member to achieve personal and business objectives. Recognized for resolving escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Arise Platform
Remote
06.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Home Health Aide

Buffalo Trace District Health Department
Brooksville, KY
10.2023 - 02.2024
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Assisted in ambulation and exercise routines for clients.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.

Deli Clerk/Cashier

Lee's IGA
Brooksville, KY
03.2019 - 10.2023
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health and safety standards while preparing food.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Assisted customers with selecting products from the deli case or menu board.
  • Operated cash register accurately and efficiently for customer transactions.
  • Provided accurate pricing information when requested by customers.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Utilized point-of-sale system to process payments from customers.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Responded to customer questions regarding product availability.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Some College (No Degree) - Nursing

Maysville Community And Technical College
Maysville, KY

Skills

  • Comprehensive Product Insight
  • Efficient Appointment Coordination
  • Account Maintenance
  • Effective Call Management
  • Data Report Generation
  • Data Protection Strategies

References

References available upon request.

Timeline

Customer Service Representative

Arise Platform
06.2024 - Current

Home Health Aide

Buffalo Trace District Health Department
10.2023 - 02.2024

Deli Clerk/Cashier

Lee's IGA
03.2019 - 10.2023

Some College (No Degree) - Nursing

Maysville Community And Technical College
Amber Darling