Amber Darval
Duluth,MN
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Manager
Miketins Board and Lodge
12.2023 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with residnets
- Accomplished multiple tasks within established timeframes.
- Maintained positive resident relations by addressing problems head-on and implementing successful corrective actions.
PCA
Westview Services
07.2017 - 12.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Players' Club Supervisor
Fond-du-Luth Casino
08.2007 - 11.2016
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Performed paperwork required for monetary transactions.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
Mail Handler
Twin Ports Mailing
08.2001 - 08.2007
- Maintained clean and organized mail room to promote safety and efficiency.
- Maintained high level of confidentiality with mail items in line with regulations.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Unity High School
Duluth, MN06-2013
Timeline
Manager
Miketins Board and Lodge
12.2023 - Current
PCA
Westview Services
07.2017 - 12.2023
Players' Club Supervisor
Fond-du-Luth Casino
08.2007 - 11.2016
Mail Handler
Twin Ports Mailing
08.2001 - 08.2007
High School Diploma -
Unity High School