Amber Dauphinais
South Dennis,MA
Summary
Dynamic professional with extensive experience in direct support and management roles, notably at Community Systems Inc. Excelled in fostering client wellness, enhancing team collaboration, and driving organizational growth. Skilled in problem-solving and compassionate caregiving, achieving significant improvements in client satisfaction and operational efficiency. Demonstrates strong decision-making and relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Community Systems Inc
04.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Homemaker Aide
Best of Care Inc.
06.2023 - 03.2024
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Addressed client household needs with meal preparation, housekeeping, shopping and transportation.
- Provided companionship and emotional support to enhance mood and quality of life.
- Organized medical appointments and coordinated transportation services to encourage adherence to prescribed treatment plans.
- Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
General Manager
Dunkin' Donuts
01.2018 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Associate Of Business Administration - Business Administration
Cape Cod Community College
West Barnstable, MADennis Yarmouth Regional High School
South Yarmouth, MA05.2020
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Transportation
- Relationship building
- Appointment scheduling
- Patient care
- Disability awareness
- Goal setting
- Team collaboration
- Progress documentation
- Nutrition
- Problem-solving
- Multitasking and organization
- Daily living support
- Empathy and patience
- First aid and CPR
- Personal care assistance
- Compassionate client care
- CPR certification
- Fast learner
- Critical thinking
- Housekeeping
- Decision-making
Timeline
Homemaker Aide
Best of Care Inc.
06.2023 - 03.2024
Direct Support Professional
Community Systems Inc
04.2023 - Current
General Manager
Dunkin' Donuts
01.2018 - 01.2023
Associate Of Business Administration - Business Administration
Cape Cod Community College
Dennis Yarmouth Regional High School
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