Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Davenport

Graysville,TN

Summary

Highly motivated and committed Account Analyst with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Work history also includes Medical Assisting.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Account Analyst I

Edfinancial Services
07.2023 - Current
  • Enhanced team productivity with efficient communication, delegation, and prioritization of tasks.
  • Supported departmental goals by contributing to the development of strategic initiatives and action plans.
  • Reduced discrepancies in financial reports through thorough account reconciliation and data verification.
  • Contributed valuable input during meetings where key decisions were made about future business direction related specifically towards managing various aspects tied directly into accounts being analyzed regularly.
  • Participated in regularly scheduled feedback and information exchange sessions with key business partners.
  • Coordinated with internal audit teams to facilitate smooth audits and maintain a continuous improvement mindset within the department.
  • Trained junior analysts on best practices for account analysis procedures, enhancing overall team performance levels.
  • Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.
  • Diminished outstanding debts by analyzing accounts for issues that have PCA errors.

Clinical Manager

Chattanooga Skin And Cancer Clinic
09.2022 - 07.2023
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Handled job duties for staff members which were unavailable or out of office.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Oversaw overall operation of nursing services and patient care.
  • Developed and adjusted work schedules for clinical staff.
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Selected, promoted and terminated staff members.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.

CMA

Chattanooga Skin And Cancer Clinic
02.2015 - 09.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Prepared and administered medications to alleviate patient symptoms.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Certified Medical Assistant

CHI Memorial Medical Group
01.2012 - 02.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Prepared and administered medications to alleviate patient symptoms.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Certified Medical Assistant

Chattanooga Internal Medicine Group
01.2011 - 01.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Prepared and administered medications to alleviate patient symptoms.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Certified Medical Assistant

Memorial Family Medicine
01.2009 - 01.2011
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Prepared and administered medications to alleviate patient symptoms.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Customer Service Cashier

Babies "R" Us
01.2007 - 01.2009
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Assisted customers with initiating baby registry accounts

Cashier

Rock City Gardens Inc
01.2005 - 01.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases and locate items.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

No Degree - Radiologic Technology

Chattanooga State Community College
Chattanooga, TN

No Degree - Certified Medical Assistant

Academy of Allied Health
Chattanooga, TN
01.2009

High School Diploma -

Hamilton Heights Christian Academy
Chattanooga, TN
05.2005

Skills

  • Good Clinical Practice
  • Managerial Experience
  • Clinical Instruction
  • Patient Records Administration
  • Team Meetings
  • Employee Issue Resolution
  • Addressing Questions and Concerns
  • HIPAA
  • Compliance with Regulatory Guidelines
  • Medical Procedure Knowledge
  • Office Procedures
  • Cerner
  • EMR
  • ICD-10
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Adaptability and flexibility
  • Task prioritization
  • Workload management
  • Time management abilities
  • Adaptability
  • Data interpretation
  • Teamwork
  • Multitasking Abilities

Certification

  • CMA - Certified Medical Assistant thru NHA
  • BLS

Timeline

Account Analyst I

Edfinancial Services
07.2023 - Current

Clinical Manager

Chattanooga Skin And Cancer Clinic
09.2022 - 07.2023

CMA

Chattanooga Skin And Cancer Clinic
02.2015 - 09.2022

Certified Medical Assistant

CHI Memorial Medical Group
01.2012 - 02.2015

Certified Medical Assistant

Chattanooga Internal Medicine Group
01.2011 - 01.2012

Certified Medical Assistant

Memorial Family Medicine
01.2009 - 01.2011

Customer Service Cashier

Babies "R" Us
01.2007 - 01.2009

Cashier

Rock City Gardens Inc
01.2005 - 01.2007

No Degree - Radiologic Technology

Chattanooga State Community College

No Degree - Certified Medical Assistant

Academy of Allied Health

High School Diploma -

Hamilton Heights Christian Academy

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