Hi, I’m
Amber Davis
Charlotte,NC
Summary
As an experienced General Manager, Successfully managed diverse teams of people, increased efficiency, and reduced costs. Possess a wide range of skills including project management, problem solving, and team leadership. Adept at developing strategies to maximize efficiency and minimize costs, while ensuring customer satisfaction.
Work History
FedEx Office
SENIOR STORE MANAGER
10.2021 - Current
Job overview
- Driving performance towards business goals
- Conducting periodic employee appraisals
- Analyzing accounting and financial data
- Developing and maintaining relationships with hotel partners
- Managing all parcels for the hotel and guests
- Managing and selling all printing and branding needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
- Managed vendor relationships to negotiate competitive pricing and ensure timely delivery of products and supplies.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
FedEx Office
ASSISTANT MANAGER
03.2017 - 10.2021
Job overview
- Maintaining inventory
- Interviewing and recruiting new employees
- Supervising, leading and motivating
- Monitoring customer and client satisfaction
- Escalated customer complaints.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Domino's
GENERAL MANAGER
03.2016 - 04.2017
Job overview
- Maintained patron satisfaction by monitoring, evaluating, and auditing food and beverage service offerings
- Maintained a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures
- Accomplished company goals by accepting ownership for accomplishing new and different requests.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Overview
9
years of professional experience
Education
Oakland Catholic High School
Secondary School
CPCC
Psychology
Skills
- Adaptability
- Problem solving and initiative
- Critical thinking
- Superior customer service
- Conflict management
- Interpersonal communication
- Multitasking
- Cultural awareness
- Customer Service
- Store operations
- Health and safety
- Operational Efficiency
Accomplishments
- Achieved Preident's Club award by growing my location 609% with bulding relationships through great customer service, innvative sales and planning and building a strong team.
Timeline
SENIOR STORE MANAGER
FedEx Office
10.2021 - Current
ASSISTANT MANAGER
FedEx Office
03.2017 - 10.2021
GENERAL MANAGER
Domino's
03.2016 - 04.2017
Oakland Catholic High School
Secondary School
CPCC
Psychology