Amber Dawes
Jenkintown,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aquatics Director
Northeast Racquet Club & Fitness Center
Philadelphia, PA
06.2024 - Current
- Provided swim instruction to individuals of all ages and skill levels, ensuring a safe and enjoyable learning environment
- Developed personalized lesson plans based on individual needs and goals, resulting in improved swimming techniques for each student
- Implemented effective teaching methods, including demonstrations, drills, and hands-on practice sessions to enhance students' swimming abilities
Server/Hostess/To-Go Specialist
Metro Diner
Langhorne, PA
01.2024 - Current
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to provide detailed recommendations to customers
- Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
Youth Program Instructor/Dance Teacher
Northeast Racquet Club and Fitness Center
Philadelphia, PA
08.2013 - Current
- Developed and implemented dance curriculum for students of all ages, focusing on technique, choreography, and performance skills
- Led group dance classes in various styles such as ballet, jazz, hip-hop, contemporary, and tap
- Provided individualized instruction to students based on their skill level and goals
Student Ambassador
Bryn Athyn College of The New Church
Bryn Athyn, PA
06.2022 - 05.2024
- Greeted and welcomed guests with a warm and friendly demeanor, creating a positive first impression
- Managed high-volume incoming calls, efficiently directing inquiries to the appropriate departments
- Provided exceptional customer service by promptly addressing guest concerns and resolving issues in a professional manner
Resident Assistant
Bryn Athyn College of The New Church
Bryn Athyn, PA
07.2022 - 05.2023
- Oversee the freshman dorms to help regulate and give a great experience for all first year students through events and weekly floor meetings
- Assisted in organizing recreational activities for residents, promoting social interaction and engagement
- Responded promptly to emergency situations, following established protocols for resident care
- Participated in team meetings to discuss resident progress, concerns, and updates on upcoming semester
Library Desk Worker
Bryn Athyn College of The New Church
Bryn Athyn, PA
01.2022 - 08.2022
- Assisted patrons in locating and retrieving books, magazines, and other library materials
- Checked in and checked out library materials using automated systems, ensuring accuracy of records
- Processed interlibrary loan requests, coordinating with other libraries to fulfill patron's borrowing needs
Hostess/Waitress/Bartender/To-go Specialist
On the Border Mexican Grill and Cantina
Bensalem, PA
02.2019 - 03.2021
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Provided exceptional customer service to patrons ordering take-out meals, ensuring accuracy and timeliness of orders
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Peer Tutor/Mentor
Holy Family University
Philadelphia, PA
08.2015 - 05.2019
- Developed individualized mentoring plans for each mentee, identifying their strengths and areas for growth
- Provided guidance and support to a group of XX mentees, helping them navigate academic and personal challenges
- Assisted mentees in setting goals and creating action plans to achieve academic success
Education
Bachelor of Science - Biology, Focused On Environmental Science
Bryn Athyn College of The New Church
Bryn Athyn, PA05.2024
Some College (No Degree) - Early Childhood Education Pre-K to 4th, Special Education PreK to 8th
Holy Family University
Philadelphia, PASkills
- Flexible
- Outgoing
- Swimming instruction
- Staff training
- Strong leadership
- Complaint handling
- Problem-solving
- Public speaking
- Collaboration
- Dedicated and driven
- Decision-making
- Customer service
- Work prioritization
Certification
AED Certification
Willingtorelocate
- Willow Grove, PA
- Bryn Athyn, PA
- Bensalem, PA
Languages
English
Native/ Bilingual
Japanese
Limited
Korean
Limited
Chinese (Cantonese)
Limited
Timeline
Aquatics Director
Northeast Racquet Club & Fitness Center
06.2024 - Current
Server/Hostess/To-Go Specialist
Metro Diner
01.2024 - Current
Resident Assistant
Bryn Athyn College of The New Church
07.2022 - 05.2023
Student Ambassador
Bryn Athyn College of The New Church
06.2022 - 05.2024
Library Desk Worker
Bryn Athyn College of The New Church
01.2022 - 08.2022
Hostess/Waitress/Bartender/To-go Specialist
On the Border Mexican Grill and Cantina
02.2019 - 03.2021
Peer Tutor/Mentor
Holy Family University
08.2015 - 05.2019
Youth Program Instructor/Dance Teacher
Northeast Racquet Club and Fitness Center
08.2013 - Current
AED Certification
Bachelor of Science - Biology, Focused On Environmental Science
Bryn Athyn College of The New Church
Some College (No Degree) - Early Childhood Education Pre-K to 4th, Special Education PreK to 8th
Holy Family University
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