Amber Deal
Lincoln,CA
Summary
Business Operations & Executive Operations Manager with 10+ years of leadership experience managing business operations, executive support, HR, payroll, accounting, fleet operations, safety compliance, hiring, onboarding, and multi-state teams. Proven ability to support executives, improve processes, and lead high-performing teams.
Overview
11
11
years of professional experience
Work History
Operations / Executive Account Manager
DCS Docks & Doors
08.2025 - 03.2026
- Served as primary operations and executive support partner to company leadership, facilitating strategic decision-making.
- Oversaw daily business operations and aligned executive priorities with operational goals.
- Oversaw customer accounts from project initiation through completion.
- Coordinated scheduling, vendors, subcontractors, and client communications.
- Managed AP/AR, invoicing, expense reporting, and QuickBooks financial records.
- Maintained licensing, insurance, contracts, and compliance documentation.
- Compiled executive reports and streamlined administrative workflows, enhancing information accessibility.
- Prepared customer proposals, project estimates, and service quotes.
- Reviewed and approved all estimates and quotes before submission to clients, ensuring accuracy and profitability.
Regional Director of Operations
Major H Services LLC / Hawaii Patient Transports Inc.
07.2020 - 05.2025
- Directed multi-state operations while reporting directly to the President.
- Led regional management teams and improved operational efficiency.
- Managed full-cycle HR and payroll operations for multi-state workforce, ensuring compliance and efficiency.
- Led recruitment, onboarding, and training processes to build effective teams across multiple locations.
- Handled all business licensing, insurance renewals, Workers Compensation, employee benefits, 401(k) administration, payroll taxes, and regulatory compliance for the company
- Supervised fleet operations, maintenance coordination, and safety compliance.
- Oversaw accounts payable and receivable, budgeting, and compliance processes, ensuring accurate financial management.
General Manager
Range Kitchen & Tap
01.2017 - 06.2020
- Oversaw daily business operations, focusing on budgeting, staffing, scheduling, inventory control, and sales to ensure smooth functioning.
- Managed payroll, human resources, hiring, onboarding, and training processes to build a skilled and compliant workforce.
- Implemented cost control measures to enhance operational efficiency.
- Coordinated vendor relations to ensure quality supply chains and compliance with operational standards.
- Ensured compliance with health and safety regulations throughout all operational areas.
Vice President / Co-Owner
A.R.D. Heating & Air
01.2015 - 01.2017
- Co-managed daily operations for family-owned HVAC business, enhancing service delivery for residential and light commercial projects.
- Oversaw scheduling, payroll, invoicing, estimating, customer service, and staff coordination, ensuring timely project completion and adherence to budget.
- Managed licensing, insurance compliance, and vendor relationships while supporting business development through accurate customer estimates and sales.
Education
Skills
- Business Operations
- Executive Support
- HR Management
- Multi-State Payroll
- Hiring & Onboarding
- Workers Compensation
- Safety Compliance
- AP/AR
- QuickBooks
- Vendor Management
- Compliance
- Logistics Management
- Google Workspace
- Microsoft Office
- Team Leadership
Timeline
Operations / Executive Account Manager
DCS Docks & Doors
08.2025 - 03.2026
Regional Director of Operations
Major H Services LLC / Hawaii Patient Transports Inc.
07.2020 - 05.2025
General Manager
Range Kitchen & Tap
01.2017 - 06.2020
Vice President / Co-Owner
A.R.D. Heating & Air
01.2015 - 01.2017