Amber DeCarlo
Moncks Corner,South Carolina
Summary
When it comes to expanding existing accounts, you've got to be good at prospecting and capitalizing on new business opportunities. I am ready to put 10years of experience to work in a new and challenging position. I am an enthusiastic sales and marketing representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales, marketing and training. Motivated to learn, grow and excel in task at hand. I am a detailed professional with a talkative personality and a creative mindset, computer savvy with excellent communication skills. I am very experienced is sales with a strategic approach to profit growth. I look forward to growing with this company and proving what I have to offer.
Overview
13
13
years of professional experience
Work History
Mail Carrier
Post Office
04.2022 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
Sales Consultant
Scentsy Distribution Center
08.2014 - Current
- Assessed inventory and delivery requirements, then devised strategies to meet customer needs
- Used cross-selling and up-selling techniques to increase customer profitability
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
- Accurately processed cash and credit payments
- Assisted walk-in customers in determining their financial needs and goals in order to provide tailored solutions
- Responded quickly to customer concerns and resolved issues
- Maintained the neatness and cleanliness of workstations and store displays.
Direct Sales Representative
AT&T Store
06.2020 - 04.2022
- Established long-term business growth by building relationships with customers and the community
- Monetized dormant leads to increase profits
- Provided a high level of service to clients in order to maintain and expand business relationships in the future
- Working with upper management to come up with potential solutions to help the Direct Sales force succeed
- Increased revenue by bringing in new clients and cementing relationships with them, as well as optimizing the servicing of existing accounts
- Conducted market research to identify branding opportunities, solidify strategies, and maintain a loyal customer base
- Prepared client budgets by reviewing all client billing and managing monthly invoices
- Built and strengthened long-term client relationships based on accurate price quotes and customer-centric terms.
Apple Technical Support Representative
Apple
02.2018 - 06.2020
- Managed high call volume while maintaining a focus on quality service and customer satisfaction.
- Streamlined the support process by creating clear documentation of common issues and resolutions.
- Maintained up-to-date knowledge of Apple products, software updates, and emerging technologies to provide accurate information to customers.
- Conducted training sessions for new hires, ensuring their proficiency in Apple product support techniques.
- Effectively translated complex technical information into user-friendly language for customers lacking advanced expertise.
- Reduced escalations to higher-level support teams by effectively resolving customers'' inquiries on initial contact.
- Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
- Delivered exceptional customer service, maintaining professionalism and empathy during challenging situations.
- Adapted communication style to suit diverse clientele, ensuring comprehension of technical concepts regardless of experience level.
Sales Clerk
Chick-fil-A
02.2016 - 02.2018
- Kept up to date on available products, store promotions, and customer service policies to better assist with any need
- Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage
- Removed any outdated or overripe items from the grocery store
- Assisted other departments if needed
- Operated a cash register for cash, check, and credit card transactions
- Educated customers about promotions to increase sales
- Greeted customers and assessed their requirements
- Assisted customers with problems and complaints in person and over the phone.
Assistant Preschool Teacher
Life Christian School
11.2014 - 11.2017
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
- Implemented behavior management strategies effectively, promoting a positive atmosphere within the classroom.
- Collaborated with lead teachers to develop and implement age-appropriate curriculum for preschoolers.
- Taught children with creative approaches, methods, and techniques.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Assisted teacher with developing creative program suitable for preschool children.
- Fostered strong parent-teacher relationships through regular communication about student progress and goals.
- Established a nurturing classroom environment that promoted inclusivity, emotional well-being, and social development.
- Developed strong rapport with students, creating an atmosphere of trust that enabled them to seek help when needed.
- Encouraged peer collaboration by facilitating group projects that fostered teamwork and cooperation among students.
Field Radio Operator
United States Marine Corps
11.2010 - 11.2014
- Ensured operational readiness with regular equipment inspections, maintenance, and repairs.
- Trained junior operators in proper equipment usage, promoting a culture of safety and responsibility within the unit.
- Delivered comprehensive reports on communication activities, highlighting areas for improvement or growth opportunities within the unit''s structure.
- Optimized signal strength and clarity by accurately configuring radio frequencies and settings.
- Completed repairs and preventive maintenance to keep approximately $Number in equipment functioning.
- Developed, constructed, installed and adjusted settings on Controlled Cryptographic Item radio equipment to complete field mission objectives effectively.
- Learned and applied basic telecommunication and radio operation skills.
- Maximized range capabilities through expert knowledge of antenna configurations and power settings.
- Supported mission success, coordinating critical information exchange between units in the field and command centers.
- Safeguarded top secret classified documents and equipment.
- Collaborated with other communication specialists to establish seamless coordination among various units during operations.
- Assembled and tuned radios by constructing equipment and antennas.
- Monitored confidentiality of information through enforcement of privacy procedures.
- Mitigated potential communication disruptions by anticipating challenges and implementing backup plans as needed.
- Maintained accurate records of all transmissions, ensuring accountability and enabling post-operation analysis for improvements.
- Increased team cohesion through effective training of personnel on radio operation protocols.
- Reduced downtime with rapid troubleshooting and repair of malfunctioning radio equipment.
- Fostered strong relationships with adjacent units by providing timely assistance during joint operations or emergency situations.
- Encrypted and decrypted communications when sending and receiving messages.
- Safeguarded sensitive information with strict adherence to security protocols during transmission and reception.
- Enhanced communication efficiency by installing and maintaining field radio equipment.
- Updated knowledge regularly on emerging technologies in the field of radio communications to provide informed recommendations to leadership teams.
- Operated communications systems to send and receive transmissions.
Education
Marketing Management and Research -
Trident Technical College
North Charleston, SCHigh School -
Goose Creek High School
Goose Creek, SC01.2010
Skills
- Team player
- Natural leader
- Military experience and knowledge
- Able to connect with others
- Maintain a clean and friendly work environment
- Able to quickly adapt
- International markets understanding
- Customer service
- Organizational fundraising
- Lead development
- Customer needs assessment
- Business Strategy
- Supplier auditing
- Staff development/training
- Acquiring new customers
- Compliance requirements
- Service promotions
- Relationship building
- Sales
- Managing advertising packages
- Field experience
- Creative problem solving
- Excellent negotiating tactics
- Event planning
- Cold calling
Accomplishments
- Former Communicactions analyst for the United States Marine Corps.
- Ranking top ten sales representative with AT&T
- Star seller with Scentsy
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 2 in the development of landscaping and design.
Affiliations
- United States Marines Corps
- Scentsy
- Damsel in Defense
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balancePaid sick leave401k matchHealthcare benefitsPaid time offCareer advancementCompany Culture4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Mail Carrier
Post Office
04.2022 - Current
Direct Sales Representative
AT&T Store
06.2020 - 04.2022
Apple Technical Support Representative
Apple
02.2018 - 06.2020
Sales Clerk
Chick-fil-A
02.2016 - 02.2018
Assistant Preschool Teacher
Life Christian School
11.2014 - 11.2017
Sales Consultant
Scentsy Distribution Center
08.2014 - Current
Field Radio Operator
United States Marine Corps
11.2010 - 11.2014
Marketing Management and Research -
Trident Technical College
High School -
Goose Creek High School