Amber De Grazia
Goodyear,AZ
Summary
Accomplished Branch Operations Manager at Fastenal, adept in operations management and collaborative teamwork. Elevated production rates through strategic staff development and inventory management, achieving significant performance targets. Excelled in fostering vendor relationships and streamlining invoice processing, demonstrating exceptional problem-solving abilities and a results-driven approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals.
Overview
8
8
years of professional experience
Work History
Branch Operations Manager
Fastenal
08.2020 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions.
Outside Sales Representative
Fastenal
08.2017 - 08.2020
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Negotiated prices, terms of sales and service agreements.
Supply Chain Associate
Fastenal
03.2016 - 10.2017
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05.2003
Skills
- Employee Development
- Staff Supervision
- Accounts Receivable
- Operations Management
- Accounts Payable
- Inventory Management
- Hiring and Training
- Collaborative Teamwork
- Delegating Work
- Invoice Processing
- Time management abilities
- Problem-solving abilities
Accomplishments
- Lowered assets at multiple branch locations by lowering inventory purchasing, streamlining vendors, organizing and cleaning warehouses
- Assisted "failing" branches achieve monthly sales goals
Timeline
Branch Operations Manager
Fastenal
08.2020 - Current
Outside Sales Representative
Fastenal
08.2017 - 08.2020
Supply Chain Associate
Fastenal
03.2016 - 10.2017
High School Diploma -
Buena High School