Amber Demmons

Patient Services Coordinator

Calais community provider practices

Calais

01.2024 - Current

Coordinated patient appointments and managed scheduling efficiently.
Assisted patients with insurance inquiries and verified coverage details.
Maintained accurate patient records in electronic health systems.
Communicated effectively with healthcare providers to streamline services.
Addressed patient concerns and resolved issues promptly and professionally.
Educated patients on clinic services and guided them through processes.
Implemented office procedures to improve operational efficiency and workflows.
Answered telephone calls to schedule appointments and answer patient questions.
Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Resolved customer service issues in a timely manner according to established policies.
Maintained accurate documentation of patient visits and follow-up care plans.
Coordinated the release of medical records to third parties upon request.
Adhered to HIPAA regulations when handling confidential patient information.
Updated patient demographic information as needed in EHR system.
Organized and maintained patient charts with proper classification and filing systems.
Monitored inventory levels of office supplies and placed orders when necessary.
Assisted with scheduling appointments for patients.
Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
Registered new patients in accordance with HIPAA guidelines.
Managed the flow of incoming calls from patients and other healthcare providers.
Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
Performed data entry into electronic health record system.
Greeted patients and visitors in a friendly and professional manner.
Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork.
Provided administrative support to physicians, nurses, and other healthcare personnel.
Coordinated patient referrals to specialists and other healthcare services.
Ensured medical records were accurately updated with patient information.
Prepared correspondence, reports, memos, and other documents as requested by management staff.
Reviewed patient charts prior to physician visit to ensure accuracy.
Ensured all patient forms were completed properly before submitting them for processing.
Verified demographics and insurance information to register patients in computer system.
Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Obtained necessary signatures for privacy laws and consent for treatment.
Assembled registration paperwork and placed identification bands on patient.
Communicated financial obligations to patients and collected fees at time of service.
Explained various admission forms and policies, acquiring signatures for consent.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Processed patient responsibility estimate determined by insurance at pre-registration.
Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Contributed to team meetings, sharing insights and strategies for improving patient access services.
Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.